• Report: #1039025

Complaint Review: DresSale.com

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  • Submitted: Fri, March 29, 2013
  • Updated: Fri, March 29, 2013

  • Reported By: One Hot Momma! — Texas
DresSale.com
Internet United States of America

DresSale.com False Guarentee, Horrialbe Customer Service Internet

*REBUTTAL Owner of company: Dressale.com

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I purchased a dress from Dressale.com on Feb 24. 2013. When I placed the order I was assured that the dress would arrive by March 18. Our event was on March 22. We didn't receive the dress until March 25. One week later than promised. I have emails from the company assuring me proper arrival. When I checked on the dress we a week before the due date I was told that it would not arrive to me on time because of their Nee Year holiday. I had to go buy another dress for my event . I was told by the company to save this dress for my next event!!!!!The dress came to us not matching the picture on the website and the zipper does not work.I have emailed them and keep getting the run around. I have had to purchase a new dress and know I have to pay a seamstress to repair this one

This report was posted on Ripoff Report on 03/29/2013 08:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/DresSalecom/internet/DresSalecom-False-Guarentee-Horrialbe-Customer-Service-Internet-1039025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Dressale.com

AUTHOR: Dressale - ()

Dear customer:

 We would like to apologize for the confusion and inconvenience you have experienced while shopping at Dressale.com. We are continuously working on improving our products and service, so we very much value your feedback.

    As for your issues, you can cantact us via our email customer_service@dressale.com ,or the live chat http://livechat.dressale.com/chat.php , and our customer service team will help you there. 

   Thank you, 

   Dressale

 
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