Report: #493773

Complaint Review: Drive Finacial Services - Santander Consumers USA Inc.

Submitted: Sat, September 12, 2009
Updated: Sat, September 12, 2009

Reported By: TDI1973 — Warren Michigan USA

Drive Finacial Services - Santander Consumers USA Inc.

2116 Shady Dr. Warren, Michigan United States of America

Phone: 2482461532
Web:
Category: Auto Dealers

Drive Finacial Services - Santander Consumers USA Drive Financial LYING, CHEATING, CROOKS, THEY NEED TO BE STOPPED!! Warren Michigan

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I purchased my auto in March 2004. I made all my payments (60 months) and when my loan matured I still owed $6,500 (ridiculous fees and penalties). Obviously I was outraged... Instead of modifying my loan with these scum bags I decided to pay off the car.

I called and talked to a manager and he agreed to discount my balance by $1,000 if I paid off the car. I asked him to fax a letter stating this payoff amount... he agreed.

Days went by and the letter was never sent. I called several times to find out why this letter was not sent. They kept giving me the run around... They seemed to enjoy playing sick games... For example I would call and ask when the payoff letter would be sent and they would reply "are you calling to make a payment today?" and they would say "your account is delinquent, what is the reason for this..."

They really seemed to enjoy playing these games. Keep in mind I was calling to pay the car off... Al I needed was a payoff letter from them. In the end they totally lied and reneged on the arrangement and I ended up paying the full amount. Santander is the lowest of low. I am completely willing to participate in any class action lawsuit against these people. They are CRIMINALS and need to be stopped.

This report was posted on Ripoff Report on 09/12/2009 01:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Drive-Finacial-Services-Santander-Consumers-USA-Inc/Warren-Michigan-48092/Drive-Finacial-Services-Santander-Consumers-USA-Drive-Financial-LYING-CHEATING-CROOKS-493773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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