- Report: #312537
Report - Rebuttal - Arbitrate
Complaint Review: Drive Financial, Santander Consumer USA, Inc.
Drive Financial, Santander Consumer USA, Inc.Box 562088 Suite900 Dallas, Texas U.S.A.
Drive Financial, Santander Consumer USA, Harrassment, rudeness, lies, and deception Dallas Texas
*Consumer Comment: Be advised of what?
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I had a payment due on Nov. 31st and I was receiving calls serveral times a week in December trying to collect. It didn't bother me a whole lot because they never gave much hassle until then. They got there payment a couple days after Christmas but that left me struggling again when Jan. came around.
Unable to set a date for payment, they said that my name would stay in the computers on the call lists. They would call me every other day! That's when I was really getting aggrevated. I had full intentions of bringing my account current and decided to take on a steady income job so didn't have to deal with these problems anymore and I kept them fully informed of the situation but the calls would keep coming. I would talk to someone for 30min on the phone explaining everything on a Saturday the by Tuesday I would get another call. I was to a point where I didn't even care about the dept anymore and say take the car, it's not worth this.
Well, when Feburary came around I still owed them 2 payments because I was still working on a big job, the last one before taking on the new job. Around the 13th I recieved a call and they offered me a Differment. I said I didn't think I was eligible and he told me that if I made half a months payment then they would do a differment for me and I would be caught up. I was like GREAT! so 2 days later I called the payment in and they gave instructions to fax in some documents and I did.
Today is the 27th, I recieved call requesting payment. When I asked, "what happened to my differment?", they said I didn't get approved....! What?! It was something that YOU offered me? They said,"Well you'll have to take that up with the Vice President or the President they are the ones who denied it.". When I asked for their information she wasn't able to give it to me. After ending that call obrutely I called back and talked to my account manager who still couldn't answer me why I didn't get the differment that they told I would get, and I when I asked to speak to his boss, he said, "have a nice day sir" and hung up.
There is definately some unethical business practice's going on and some very miss guided customer care. I'm going to learn everything possibe about legal rights to persue this company's unorthadox treatment and any information would be appreciated. BE ADVISED!
Wilmington, North Carolina
This report was posted on Ripoff Report on 02/27/2008 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Drive-Financial-Santander-Consumer-USA-Inc/Dallas-Texas-75247/Drive-Financial-Santander-Consumer-USA-Harrassment-rudeness-lies-and-deception-Dallas-312537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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