- Report: #495233
Report - Rebuttal - Arbitrate
Complaint Review: Drive Financial - Santander Consumer USA
Drive Financial - Santander Consumer USAp.o. box 660633 Dallas, Texas United States of America
Drive Financial - Santander Consumer USA took over Sovereign Bank auto loans and cancelled payment coupon books. They routinely miss sending the monthly coupon so you are expected file electroniclly at a cost to you BANK FEES Dallas, Texas
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Santander Consumer USA took over Sovereign Bank's auto loans and cancelled the Sovereign payment books and supplied a new customer loan number. Santander is to send a monthly coupon to pay on the existing loan.
Santander fails each month to send the coupon in either a timely fashion or fails to send the coupon at all. The customer is required to send the funds electronically or by phone. Santander charges for the electronic payments as a "Convenience charge" of about $11.
Santander Consumer fails to support a payment method they offer and charges the customer for the convenience.
(((email redacted)))CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 09/15/2009 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Drive-Financial-Santander-Consumer-USA/Dallas-Texas-5266-0633/Drive-Financial-Santander-Consumer-USA-took-over-Sovereign-Bank-auto-loans-and-cancelled-495233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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