• Report: #495233

Complaint Review: Drive Financial - Santander Consumer USA

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  • Submitted: Tue, September 15, 2009
  • Updated: Tue, September 15, 2009

  • Reported By: paul — BURKITTSVILLE Maryland USA
Drive Financial - Santander Consumer USA
p.o. box 660633 Dallas, Texas United States of America
  • Phone: 8882224227
  • Web:
  • Category: Banks

Drive Financial - Santander Consumer USA took over Sovereign Bank auto loans and cancelled payment coupon books. They routinely miss sending the monthly coupon so you are expected file electroniclly at a cost to you BANK FEES Dallas, Texas

* : Same problems and more

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Santander Consumer USA took over Sovereign Bank's auto loans and cancelled the Sovereign payment books and supplied a new customer loan number.  Santander is to send a monthly coupon to pay on the existing loan. 

Santander fails each month to send the coupon in either a timely fashion or fails to send the coupon at all.  The customer is required to send the funds electronically or by phone.  Santander charges for the electronic payments as a "Convenience charge" of about $11.

Santander Consumer fails to support a payment method they offer and charges the customer for the convenience.

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This report was posted on Ripoff Report on 09/15/2009 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Drive-Financial-Santander-Consumer-USA/Dallas-Texas-5266-0633/Drive-Financial-Santander-Consumer-USA-took-over-Sovereign-Bank-auto-loans-and-cancelled-495233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Same problems and more

AUTHOR: 28hudson - (USA)

All I can say is that everything above is happening to me. I had two car loans with Soveriegn bank that Santander has taken over. In 3 months time they have sent double statments on both loans (one of which I accidentally paid twice), they generate statements 8 days before the payment is due leaving no time to actually get the statement write a check and mail it. Heaven help someone who goes out of town for a week and doesn't pay ahead without a coupon.

They charge a ridiculous $11 to pay on line. They now have an extra payment which they won't acknowledge AND the guy is trying to tell me the account is past due. PAST DUE?? IT is OVERPAID by one payment. He tells me it is my problem to send them a payment, they aren't obligated to send a statement or a coupon book, that's only a courtesy. 


I was seriously so angry I said alot of bad words and beat the keys out of my keyboard and broke off the little legs. In 3 months time I am so frustrated over Santander I am about to have an aneurysm. I'll bet I've called them 20 times. 


We originally bought 2 classic cars through JJ Best Banc who funded through Sovereign then Santander took opver. NEVER again. We are in the classic car industry and will no longer recommend JJ Best Banc because they still use Santander.


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