Complaint Review: Drive Financial - Santander Consumer USA - North Dallas Texas
- Drive Financial - Santander Consumer USA 1010 W. Mockingbird Ln Ste 900 North Dallas, Texas United States of America
- Phone:
- Web: www.santanderconsumerusa.com
- Category: Loans
Drive Financial - Santander Consumer USA Erroneous Reporting, and poor record keeping North Dallas, Texas
*Consumer Suggestion: Drive Financial
*Consumer Suggestion: Have you tried
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I purchased my vehicle in January 2008. I joined the Army in February 2008. I never missed or was late on a payment. Prior to deploying to Iraq, I set up an allotment to pay the car note through First Citizens Bank in Radcliffe, KY (the bank that Drive told me to go through, plus my wife was pregnant, I figured it be one less thing for her to worry about.) In October, I sent an extra payment in so I wouldn't fall behind (payment is due the 29th of each month, I get paid on the first.) Also, prior to deploying, I faxed them a copy of my enlistment contract and a copy of my deployment orders so I could take advantage of the Service Members Civil Relief Act, thus dropping my interest rate to 6%. That fax was lost. During deployment, my wife received calls several times a day with them saying the payments were late (I paid a month ahead, how is this possible?) My wife faxed them the same paperwork for the SCRA, and made another extra payment. Again the fax was lost, and the second extra payment magically disappeared.
This report was posted on Ripoff Report on 12/19/2009 12:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/drive-financial-santander-consumer-usa/north-dallas-texas-/drive-financial-santander-consumer-usa-erroneous-reporting-and-poor-record-keeping-nor-542297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
Drive Financial
AUTHOR: Bullthistle - (U.S.A.)
SUBMITTED: Sunday, December 27, 2009
Thanks for serving. Get your ducks in a row then call 214-237-3615, direct line to Eldridge Burns, or at least it was, counsel for Drive, and tell him your story. Document when checks were cashed. Sorry don't have a fax number. If no answer leave your name, account number and phone number. Be brief and to the point. Don't complain about the harrassing calls. This company seems to have grown recently and adding new accounts while in all probability not hiring new people and besides it is a foreign corporation so they assume all American's are idiots which seems to be the "in" thing. Remember Spain pulled out of Iraq when terrorists bombed a train so they only have the cojhones when they are in control. If you can find out Drive's e-mail account you can try e-mailing if you don't hear back. You have his name so try different variations and pdf your documents.
#1 Consumer Suggestion
Have you tried
AUTHOR: Been there done that - (U.S.A.)
SUBMITTED: Tuesday, December 22, 2009
Going through the credit bureau to dispute the data? If you have all the supporting data indicate that in the dispute and submit it they have 30 or 45days to reply. Also, I seem to recall the Army or at least most of the branches of the service I though had an "advocate" that either you or your wife could work through to resolve this if your deployed. I have not served in any branch but for some reason thought this position existed.
If your on leave ask your "boss" sorry not sure your ranking for some guidance if this "advocate" exists. I thought this group was specifically setup for situations like this so you can focus on staying safe and not about the car payments. Next step might be your attorney general for your state or your state representative in Congress or Senate.
Good luck!
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