• Report: #466730

Complaint Review: Drive Financial - Santander

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  • Submitted: Wed, July 01, 2009
  • Updated: Wed, July 08, 2009

  • Reported By:Elizabeth City North Carolina
Drive Financial - Santander
PO Box 562088; Suite 900 North Dallas, Texas U.S.A.

Drive Financial - Santander I still owe the same amount I did on the car when I first got it. I also found out that they car is not even worth the amount owed. They claimed to have given me some deals to catch up from the fees and they lied. I contacted an attorney; they asked for information from them and never heard from them at all Dallas Texas

*Consumer Suggestion: Drive Financial and protecting your credit.

*Consumer Suggestion: You Don't Understand Finance...Its Obvious!

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Drive Financial now Santander Consumer is a rip off finance company. I have been very dissatisfied since after a year of payments I still owe the same; I'm paying fees; and also fees to mail payments; my contact people are contacted daily every hour of each other. I have used a friends phone; they kept the number and started harrassing the friend; they lied and told them that they were given this number to use as a contact which was not true. I went to trade the car in and they had reported all this negative information on my credit report. There has to be a solution to this problem. And charging interest also for any day that you are late.

Tonya
Elizabeth City, North Carolina
U.S.A.

This report was posted on Ripoff Report on 07/01/2009 08:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Drive-Financial-Santander/Dallas-Texas-75247/Drive-Financial-Santander-I-still-owe-the-same-amount-I-did-on-the-car-when-I-first-got-466730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Drive Financial and protecting your credit.

AUTHOR: Bullthistle - (U.S.A.)

Get all your ducks in a row because if you are going to accuse anyone of anything proof/substance wins out over B.S. I will give you the name and phone number to call in the hope that it helps but first open up an online account at drivefinancial.com, because it should show how your payments were posted, if it doesn't then they are in trouble. Get all the copies of your checks, front and back, since the back will give you the day it was presented for payment and see if it jives with the posted payments and figure out why they added interest to your account, since the account was opened and mark the checks that are not showing. Then make a list of all phone calls, dates, times, and the person with whom you spoke and what number you called. If it was toll free they have a record of incoming calls or if not you should have a record of long distance calls made. From my perspective a list of calls made long distance are better versus relying on someone else's data because they can plead ignorance. Remember no one put a gun to your head to buy the vehicle they are financing so the problem is one you created and automatic debit is the only way to go. I use Microsoft Money for checking accounts and always post the ACH's months ahead so I know I have to fund that account because when I open MM it always shows red. Remembering when to mail payments sucks, without assistance, when you get to be my age, especially when USPS doesn't deliver statements, it happens even locally. I have ACH with my lender and always get monthly statements, it's the law.

Once you have all you ducks in a row and can carry on a politically correct conversation dial 1-214-237-3615. That's the number for Eldridge A. Burns Jr., legal counsel at Drive Financial. DO NOT leave a message and if someone else answers, say I'll call back at a more convenient time. Block your number if you can. The address is 8585 N. Stemmons Freeway, Suite 1100N, Dallas, TX 75247. Always use either FedEx, 2nd Day, to a physical address or USPS Priority Mail, plus delivery confirmation, to a P.O. Box. No green card. Visit the TX A.G. http://www.oag.state.tx.us/consumer/complain.shtml and download the complaint form, here in NC the A.G. office seems brain dead so cross your fingers, then click on the link to the Texas Department of Licensing & Regulation, on the right towards the bottom, to file a complaint. The FTC is useless. If you can upload copies of your checks, if Drive failed to post but cashed checks and please use spell checker or write your complaint ahead of time before filing online. Remember type all labels. Creditors post the principle before the interest, unless you are late and no one should be if they use ACH. FYI, Drive sells off their deficiency balances because their collection department is incompetent, just remember that when they call and harass. Doing things the cheapest way doesn't always protect you. Then learn how to clean up and increase your credit score, at creditboards.com, they are knowledgeable, or you will always be dealing with predators because life is too short for their B.S., so you are not at the mercy of dealerships nor others to give you a good deal.

P.S. Filing a class action lawsuit takes years and the only one who benefits is the lawyer, so become responsible and clean up your credit scores because you are the only one that will help you, it's hardly ever anyone else, because it will save you tens of thousands of dollars in your lifetime. It's work but worth it, and put upwards of 10% of the interest you saved into a Roth IRA. That's how you get even and it's not playing mind games with useless people, because they can screw your credit and no one will give a flying.
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#2 Consumer Suggestion

You Don't Understand Finance...Its Obvious!

AUTHOR: Jim - (U.S.A.)

The reason the amount isn'tr going down is because the money you send them goes to pay off interest first, then the principle. Nothing illegal, immoral or unethical about that. Fees for mailing in a payment??? The fee schedule was listed in the contract YOU SIGNED. Did you read it BEFORE you signed it?

The are contacting friends etc because you are late on your payments. You agreed to pay on time, every time. You are a borrower with little or bad credit. They are going to watch your account a bit closer, accordingly.

You apparently are not making these payments on time...how are you going to make other payments on time on another loan? If you were to be able to trade the car in, what do you think happens with the amount you owe? Do you think it magically disappears? No, the new dealer will pay it off then that amount will be added to the new loan.

Since you apparently have a poor payment record with these people, you bet its going to be reported to the credit bureaus. Again, nothing illegal, immoral or unethical about that.
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