- Report: #609757
Report - Rebuttal - Arbitrate
Complaint Review: Drive Financial Services, Santander Consumer USA Inc.
Drive Financial Services, Santander Consumer USA Inc.P.O. Box 961245 Internet United States of America
Drive Financial Services, Santander Consumer USA Inc. Horrible Website Management and IT Department care for customers records and statements of payments. For, Internet
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The best way to express my complaint and to key in as to what has happened is to repaste my email responses to Santander. I filed and made a case number to BBB (Better Business B.)
In my oppinion, Santander is doing unlawful and very bad business practices with their customers. It appears that they are guilty of doing this same thing over and over again to many other customers. I found this from many many other posts that argue the point that Santander is not a very good company to deal with. http://www.consumeraffairs.com/finance/santander.html Please note that website from other customers.
I refuse to allow Santander to pull this unlawful thing on me. I have been a very very good customer to them and have never been late on any payments, not even one payment. I have never had not one late fee or late payment fee. For all reasons, I have been a customer that anyone would want to have. Someone who pays his bills on time.
Santander has not been able to help me resolve the problems with their online website payments. My account is currently up to date and I am not behind on any payments... yet they treat me as if I have not even been a customer. Here are my statements below dealing with this company as sent via emails. --------------------------------------
"Why is it that your company has deleted my account. I can't even log in anymore? Your website says when go to "Forgot Password" your system says no email address is found? No password found. It is like your company has completely deleted my account from the system. I have never changed my user name or password recently and I can't even log in anymore. What happened to my acount? Why can't I log in. Your computer system won't even let me reset my account with a new password or username. No one online with your customer service can even help me. Why? Where is your IT department? Why can't they get this fixed so that I can get online and look at my account? I have been a customer for 3-1/2 years and have never been late on a payment and your company is telling me that there is no way to get this fixed? WRONG ANSWER! Please fix this account so that I can log back in and see my account information and pay my bill.
This was Santanders response "Hello, Thank you for your recent web submission. Our records indicate your account is not registered for online account. Please visit our website and locate the Register for the First Time option to create an online account. Please let us know if you encounter any problems." ---------------------------------------
This was my responce back to Santander Unacceptable, My account has been in your system for 3-1/2 years. If you look up my account information you will see that I have been making each and every one of my payments from day one through your website. I have never ever been late on a payment... I have your physical papers in my hand that you mail to me that shows the above statement is true. I recently just made the payment to this account over the automated phone system.. and your automated phone system shows and confirms that my account is indeed active and in your system. Therefore, you are either lying to me.. or you simply do not understand how to run a proper online server. Your company has been flagged online by many complaints from other customers on being a fraud company is how they deal with customer online payments. I am going to report your company to the better business bureau if you do not fix this problem. I shouldn't have to go back online and relog into your account "as if" I never ever had an account with you from day one. Why can't your company simply fix that website so that I can relog into my ORIGINAL account. Is your company really a legiment company.. because other customers have said that after paying for 3-4 years.. that there payments are not even reported to credit agencies as good payments, but rather hurts their credit. I WILL BE MAKING NOTE OF HOW YOU HAVE DELT WITH ME AS SOMEONE THAT HAS BEEN A VERY VERY GOOD CUSTOMER TO YOUR COMPANY... AND I WILL RESEARCH TO SEE IF YOUR COMPANY IS A FRAUD COMPANY. Fix the problem so I can log into my account. David ---------------------------------------
This was my additional responce back to Santander InYour Desired Resolution:
I want this company to fix the way they deal with their customers. Very bad way to have a customer for 3-1/2 years that has never been late on a payment.. and then they just seem to delete them from their database online so their customers have no records... good thing I kept all my paper statements.. and I have requested that Santander send me an itemized payment paper statement in my mail.
This was my additional responce back to Santander.
In addition, Please take note of this website about your company. http://www.consumeraffairs.com/finance/santander.html
I refuse to allow your company to do something fraud to me. I have been making payments on this car and have never been late. GET YOUR COMPANY AND YOUR WEBSITE FIXED and I better not hear anything about repossession when I have never been late on a payment... It appears that your company has actually repossed peoples cars that have never even been late on a payment.. I am going to make note of this and I WILL SUE YOU IF ANYTHING LIKE THIS HAPPENS TO ME LIKE THE PEOPLE YOUR COMPANY HAS DO TO IN THE ABOVE REPORTS IN THAT WEBSITE ABOVE . David ---------------------------------------
This was my additional responce back to Santander.
In addition, Your company is to send me an itemized print out.. paper statement of all my payments from day one. Keep in mind that I already have the physical papers you send to me each month. but here is the deal.. Your company can not simply Delete a customer records online and think that they can get away with it. I still have written documents that show I have been making payments on time.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
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This report was posted on Ripoff Report on 06/02/2010 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Drive-Financial-Services-Santander-Consumer-USA-Inc/internet/Drive-Financial-Services-Santander-Consumer-USA-Inc-Horrible-Website-Management-and-IT-609757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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