Again, this company took advantage of someone. I was alone in the state, with no car. There was ice on the ground, I was without a car and I was walking to dealerships on my day off.
I had limited time to buy a car and without knowing any better, I walked into "Ugly Duckling". I had never purchased a car on my own before and this guy knew it. He should have kissed me before he F**ked me!
I walked out with a 96 Kia Sephia that began stalling 3 days after I got it. But there was no warranty, so I was stuck. I tried to get a District Manager, Regional Manager or Customer Service Person on the phone, but always got a recording. I left numerous messages and no one ever called me back.
Yet, my payment was late one day. I had surgery and the bills mounted. I asked for a two week grace period (at this place, I make bi-monthly payments anyway). I wanted to double up on the next one.
I am a full time student who lives on my own and supports myslef. The lady - scratch that - The B**ch on the phone told me that was unacceptable and I should take all my personal belongings out of the car b/c it might me gone. SHe implied that they would come repossess my car if I didn't come in and pay THAT day.
I broke down in tears. I had this POS car and had just had surgery and all I wanted was a two week grace period to get my act together. I called the 1-800 number and finally got someone on the phone who understood. She may have felt bad because I was sobbing, but she was nice. She said that was ok and I could pay in two weeks. For the record that was the ONLY nice person I ever dealt with at Ugly Duckling.
It has been almost 3 years and I am almost done with my payments and my 29%... YES I SAID 29%.... interest rate loan. I just got a computer and have begun my search for a way to retribute this company. This is one way. I am also looking into a class action lawsuit.
What this company does is wrong. It is unethical at the very least and maybe even illegal. I plan on finding out. Please follow my lead.