- Report: #922424
Report - Rebuttal - Arbitrate
Complaint Review: Drive Time
Drive TimeHouston, Texas United States of America
Drive Time Drivetime; Drive Time Drive Time Should Burn... Houston, Texas
*UPDATE Employee: DriveTime Customer Service
*Consumer Comment: Not robbed
*Consumer Comment: Cutting Thru The Details
The first payment was due in a couple of weeks but was a few days late because money was very tight (We had just moved into a new house as well.). The next thing I know there is a tow truck driver named Stephen showing up at my job telling me he is there to repossess the vehicle for non-payment. Not only that but hes trying to man handle me by telling me he could have taken the car and drove off without me knowing and that he didnt have to tell me anything.
He also stated that according to them, they never got any payment from us my wife found the receipt from when we made the payment and the story all of a sudden changed. He then started telling me that the Drive Time policy is that if the first payment is late by even a day they will pick up the vehicle and you have to talk to them to get it back. He even stated that they always give the vehicle back but their policy is to pick the vehicle up. My wife started immediately trying to talk with them and got ahold of Paul who is Stephenss boss who also stated that no payment was received and then changed his story after payment confirmation was proven. We had another session of talking with Drive Time with a lady named Tonya who informed us that because this repo was so soon, it would be like the transaction never happened they got the car and we would get our money back. We all walk away from the table.
This information has gotten us nowhere and we are now being told that we cant get any money back nor can we get the car. We basically are screwed and there is nothing that they will do about it. They basically put a loaded gun in my face and have robbed me of my money. Now we are back to square 0 My wife, whose pregnancy is high risk, was taken to the emergency room the day after the car was repossessed because of the stress and Drive Time wants me to think its ok for them to rob us of what little money we had.
This report was posted on Ripoff Report on 08/04/2012 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Drive-Time/Houston-Texas-/Drive-Time-Drivetime-Drive-Time-Drive-Time-Should-Burn-Houston-Texas-922424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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