DriveTime Totally Dishonorable Company Customeservice@ drivetime.com Internet

"  thought that it was a very good idea. I contacted DriveTime to try to set it up. Itwas a simple to do rewrite of a loan. They informed me that they will not do it. "

  Just because you thought it was a good idea and you say that it is simple, does not make it so.   In what universe do live that car loans are assumable?  What you propose is neither simple, nor is it common practice in the lending industry.

"  THis is an extreme insult to the man by his culture. "

   All he has to do is get his own loan and buy the car from you.   That is how we do it in this culture (you should know this).   Being extremely insulted by standard lending practices does not bode well for your friend's future in this country. 

" They were saying that he was not honorable enough to make the payments, but required an Elder be on the account with him.  " 

  Try not to be so dramatic.   They were saying that they would not allow him to assume your loan, because your loan is not assumable.  The only way to allow him as a party to your existing loan would be to add him as a cosigner. 

" This man has impecable credit and can quite literally walk into any dealership he chooses and get any car that he chooses. "

  So why doesn't he just get his own loan and buy your car?    It's a simple concept which most people can comprehend.    Additionally, if he has impeccable credit you would be doing him a huge disservice by saddling him with the absurdly high interest rate you got from Drivetime (don't ask me how I know).   You're complaint makes no financial sense at all.  If what you say is true, you appear to be trying to shaft your honorable friend.

" Drivetime instead refused to talk to him with or without us present directly. "

  We get it.  Drivetime is not going to allow him to take over your loan.  As such, they cannot discuss your finances with him.    Does this surprise you?  

  What's with all of the whining about honor and insult in response to what seems to be a simple issue with a simple and common solution?    This report strikes me as disingenuous.

   DriveTime says it wants to work this situation out and asks me to call them. Saddly the situation has already been resolved. The man in question refuses to deal with them. I am going to no longer pursue the situation at the request of my family.

Thank you for bringing this matter to our attention.  The actions described in your post are clearly not meeting DriveTime's standard of customer service and support.  DriveTime strives to make each customers experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. 

Please contact customer service at 888-290-0148 and we will work to get this issue resolved.

Thank you, 
 Matthew
DriveTime
Customer Service
Toll Free 888-290-0148