• Report: #1063184

Complaint Review: Driver's Auto Repair

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, June 29, 2013
  • Updated: Sat, June 29, 2013

  • Reported By: Cypress Customer — Cypress Texas
Driver's Auto Repair
26206 Hempstead Hwy cypress, Texas USA

Driver's Auto Repair Fraudulent business practices cypress Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On 6/28/13, I left my 08 Jeep at Driver's Auto Repair. GM, Darroll Hardee advised me that the diagnostic found an issue with the Windshield Washer Pump that needed to be replaced. He advised that the part cost $227 and labor would be $130, total $357. I told Darroll I would call him back. I had concern about the cost of the part. Darroll called back and stated that he contacted Chrysler and found that my model vehicle was issued a recall from Chrysler (Recall K24) for the Windshield Wiper Motor, but that my vehicle's VIN was not part of the recall. I told Darroll I would like to call him back before authorizing the work.

I contacted Auto Zone to quote the cost of a Windshield Washer Pump. They quoted $14.99. I also obtained a quote on a Windshield Washer Motor which was $59.99. I called Darroll to clarify the parts that required replacing since was being charged $227 for a part I could obtain at Auto Zone for $14.99. He said he misspoke and that the pump and the motor needed to be replaced. This seemed feasible given the recall information he provided which after checking, was in fact a valid recall by Chrysler for the Windshield Wiper Motor (Google Search Chrysler Recall K24). I informed Darroll that I would still not pay $227 for parts I can obtain for $75. After negotiating, he lowered the cost of parts to $130.

Returned to pick up the car on 6/29. Work order receipt stated only the pump was replaced, no Wiper "Motor". I questioned Darroll who stated that the motor is a component inside the pump of which I argued is the part that only cost $15 and that our arrangement was based on replacing both parts. He said if I could find wiper parts for $15 as I claimed, he would adjust the bill. I returned with the $15 part from Auto Zone that matched the part replaced from the vehicle. He said that it was a universal part and not the same brand of part as he installed and refused to adjust bill. Bottom line, he negotiated work based on replacing 2 parts and only replaced 1 at a mark up of 866%. Beware! Don't do business with this company. 


This report was posted on Ripoff Report on 06/29/2013 08:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Drivers-Auto-Repair/cypress-Texas-77433/Drivers-Auto-Repair-Fraudulent-business-practices-cypress-Texas-1063184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Driver's Auto Repair

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory