- Report: #550025
Report - Rebuttal - Arbitrate
Complaint Review: Drivetime - A.k.a Ugly Duckling A.k.a Cars Yes
Drivetime - A.k.a Ugly Duckling A.k.a Cars Yes5555 Van Nuys Boulevard Sherman Oaks, California United States of America
Drivetime - A.k.a Ugly Duckling A.k.a Cars Yes Ugly Duckling Deceitful, Manipulative & Unethical. They are trained to take advantage of their "clients". Sherman Oaks, California
The worst part is, that I got to a situation where I got behind on a payment. They called, my cell, my work, my friends, my family.... they completely harassed me, my co-workers, my family and friends, EVEN after I have spoken to them explaining when I could make my next payment. They'd call my wife an hour later asking for a payment.
I made that payment.... and again a few months later I was a couple days late on a payment, while my 2 month old daughter was in intensive care at Cedars Sinai Hospital. She was not doing well at all. They called 12 times in one day while I was standing over my daughter who had I.V.'s, breathing tubes etc. connected to her. They were only concerned about the late payment. (My daughter is perfectly fine now). However, they called my father on the other side of the country and convinced him to make the late payment for me, which he did (how embarrassing). My dad has to deal with something like that for his 33 year old son. Eventually it got to a point where they then threatened to REPO my car. One of their reps instructed me that if I didn't make the payment within 48 hours they were going to send our account to collections and REPO the car from me. At this point I have alrady paid over $9,000 for a car which Bluebook value was only $8500. Their rep actually told me the only option is to pay, have the car repo'ed, or turn the car in. They suggested just turning the car in to avoid having a repo on my record. I followed their advice, which I was very reluctent to do.... and a few months later they had a collections company call me to collect over $8,000 from me. They said they had to auction the car and I was liable for the remaining balance of the loan. They said they only got $2000 for the car at auction. Hell, I would have paid that $2,000 and at least I'd have a car. I would have NEVER turned in the car if their reps were not consistently calling and suggesting me to do so, saying it will save my credit and keep from having a repo on my record.
I take full responsibility for not keeping my loan documents in hand 24/7 when they kept calling to read the details to see they were lying to me. I could have better protected myself. But if your a good person, you assume that others might be good people to. Why would people intentionally lie to you, while claiming they are trying to help you and your family? I am appalled at how were we treated. I am ashamed for what they put me through and all the details they gave about debts to my place of employment, my family, my in-laws, my friends.... they hurt my reputation and took money from me, for which I have NOTHING to show for it. Thanks for nothing DRIVETIME! You should be ashamed of yourselves. You like all of us, will have to answer to a higher power in the end of things. I just don't know how you can sleep knowing all your company has done to hurt people in times of need.
To anyone else considering going to Drivetime to buy a car: THINK AGAIN! READ the FINE-PRINT! And Just walk out the door and find an honest car dealer to work with.
I currently drive a 2010 Toyota I bought from a Toyota dealership in Valencia who took VERY good care of me and treats me like I am part of the family. What a breath of fresh air. I will NEVER deal with DRIVETIME again. Drivetime is the worst used car dealership in the world.
This report was posted on Ripoff Report on 01/05/2010 11:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Drivetime-Aka-Ugly-Duckling-Aka-Cars-Yes/Sherman-Oaks-California-91401/Drivetime-Aka-Ugly-Duckling-Aka-Cars-Yes-Ugly-Duckling-Deceitful-Manipulative-Un-550025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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