• Report: #855799

Complaint Review: Drivetime

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  • Submitted: Sun, March 18, 2012
  • Updated: Mon, April 02, 2012

  • Reported By: Tiffw — Tulsa Oklahoma United States of America
Drivetime
Internet United States of America

Drivetime Fake warranty refuses to cover cost of repairs that were discovered 2 days aftr purchasing the vehicle Internet

*UPDATE Employee: DriveTime Customer Service

*Consumer Comment: Read the warranty agreement

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0Author 2Consumer 0Employee/Owner

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I traded my car in that had a blue book value of $3200. .drivetime only gav me $700 for my 1999 mitsubishi galant. They won me over with their so called 3 year warranty. Within 2 days of me having the vehicle I had to replace both clamps that hold the exhaust up. . Found out thats wat the scrapn was when I drove. My driver door had something broke in it & couldnt unlock doors nor ropll down driver window. . My brakes were missing some pins? Which caused my breaks to rattle extrmely loud.

The worst part was the 3 leaks in the transmission. Kept noticing puddles where I parkd. I got it into drivetimes shop to b told it would cost. Almost $1000. To fix evrything. Also,needed a new battery & alternator!!!! Drivetime said the leaks werent in the parts of the tansmission that r covrd. - nor the battery or alternator. Ive read complaints on bbb. .drivetime is a scam & thy nd to b shutdown!! Single mothr of 6 takn advantage

This report was posted on Ripoff Report on 03/18/2012 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Drivetime/internet/Drivetime-Fake-warranty-refuses-to-cover-cost-of-repairs-that-were-discovered-2-days-aftr-855799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

DriveTime Customer Service

AUTHOR: DriveTime Customer Service - (United States of America)

Thank you for bringing this matter to our attention and allowing us to address your concerns.  We apologize for any inconvenience this matter may have caused.  The actions described are not aligned with DriveTimes standard of customer service and support.  
 
Thank you, 
 
Kasandra Ramirez
DriveTime Customer Service
Toll Free 888-290-0148
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#2 Consumer Comment

Read the warranty agreement

AUTHOR: coast - (USA)

How did the door locks and driver's window perform when you checked them out prior to purchase? Were the brakes loud during the test-drive? Brakes are usually not covered under warranty. If the items that failed are not covered under warranty, then you do not have a valid complaint. You may need to refer to your copy of the warranty agreement to verify what is covered.

Why did you accept a $700 trade-in on a vehicle that you think should have been worth more? If someone negotiates an agreement and is later dissatisfied it is unfair to claim it was a rip off. That is more of a case of buyer's remorse.
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