ED Magedson – Founder
Drugstore.com - Beauty.comInternet United States of America
I have just spent a week struggling with Beauty.com. First I made an oder because an incentive worth $87. It was confirmed at the time of purchase and even in a follow-up email. Then they said they had run out of the item. They did credit me $20.00. I informed them that this would still leave me having to spend my out-of-pocket money for shipping. They credited me another $5.99. So I wasn't happy but I thought I was done. I received my order which was much smaller that it had appeared on-line. It also came with a $75 free with purchase item. The item I received was USED> It was not in its original packaging. The case was scuffed. An internal mirror was dirty. The top had old product caked on at the top. I still need to return this purchase to get any satisfaction. I am still out all of my time and frustration.
DO NOT use this site. They said to me, my complaints wouldn't mean anything because I am just one person and they are a big company.
This report was posted on Ripoff Report on 10/29/2009 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Drugstorecom-Beautycom/internet/Drugstorecom-Beautycom-Beyond-appalled-Internet-516877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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