• Report: #799719

Complaint Review: Dublin Vehicle Exchange

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  • Submitted: Fri, November 18, 2011
  • Updated: Mon, November 21, 2011

  • Reported By: Disappointed — Canada
Dublin Vehicle Exchange
3355 South High Street columbus, Ohio United States of America

Dublin Vehicle Exchange boatrvexchange Not the whole truth, and never the truth columbus, Ohio

*REBUTTAL Owner of company: The Whole Truth,Nothing but the Truth!

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Dublin claimed the boat needed a starter and it did, but what they didn't say is that the engine was seized and couldn't be repaired. New engine needed. Strike 1. They also said the VIN on the trailer was good and that it could be registered. Of course when I tried to register it the VIN was invalid. Strike 2.

After a few months of trying to contact them - they don't return calls well, they reluctantly said they would refund $500 on a $4000 boat which cost me $1000 for a new trailer and $2500 for a new motor. Check never came!. Strike 3. They lied about the boat condition, they lied about the trailer registration, and they lied about the refund.... There is a serious trend here. Will never do business with them again! Can't trust what they say or publish.

This report was posted on Ripoff Report on 11/18/2011 09:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dublin-Vehicle-Exchange/columbus-Ohio-43207/Dublin-Vehicle-Exchange-boatrvexchange-Not-the-whole-truth-and-never-the-truth-columbus-799719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

The Whole Truth,Nothing but the Truth!

AUTHOR: Dublin Vehicle Exchange - (United States of America)

The buyer did  purchase the boat as needing a starter. The listing also stated"No tests performed on the boat by us,hope for the best be prepared for the worst". The buyer was well aware of this. At no time did we try and hide any issues with the boat in any way or make any statements or guarantees that the boat was in good running order. We are a reposession seller. Not a repair facility or marina. The buyer was told by me that the boat was strictly AS IS and we knew nothing more than was stated. The VIN  number on the trailer was perfectly good and all docs supported that. It is not our fault as the seller that the Canadian BMV does not recognize the vin as legit. The VIN was legit in the US and the trailer had been registered in the US. The buyer was offered a goodwill adjustment of $500. He was not happy with that amount and wanted more,we refused. To say we never returned calls is ludacrous. We spoke with this gentleman several times. That offer still stands! We have over a 99% positive feedback on Ebay with over 900 transactions. I think that shows aour willingness to try and satisfy all customers.
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