• Report: #913888

Complaint Review: Dun & Bradstreet Credibility Corp

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  • Submitted: Wed, July 18, 2012
  • Updated: Wed, July 25, 2012

  • Reported By: Fool_Apparent! — Vancouver Washington United States of America
Dun & Bradstreet Credibility Corp
103 JFK Parkway Internet United States of America

Dun & Bradstreet Credibility Corp One time fee turns out to be monthly & it's all a scam! Internet

*Author of original report: Reversal of Review

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My receptionist got a call from a nasty sales person on 5/15/12.  She ended up telling him to get lost.  I got the number from her & called to tell them never to call us again & report him.  That was my first clue.  However, the person who answered was so nice, apologetic & somehow convinced me that was not their norm & that she would see to it that the other "jerk" was dealt with that I ended up listening to her spiel & biting.  I agreed to the credit builder program for a one time fee of $69.

Turns out, the fee is monthly, not one time.  I didn't find that out until the charge showed up on my credit card statement in June as well.  Now I'm disputing with my credit card company and called D & B Credibility to cancel.  I was told the person I spoke with would process my request for cancellation & someone would return my call in 3-5 days to discuss my options.  Seriously?!

I'm taking some solace in that they have an A+ rating with BBB and have resolved most of the 80+ cases filed against them in the past 3 years.  Crossing my fingers & toes too.  Boy do I feel dumb!

This report was posted on Ripoff Report on 07/18/2012 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dun-Bradstreet-Credibility-Corp/internet/Dun-Bradstreet-Credibility-Corp-One-time-fee-turns-out-to-be-monthly-its-all-a-scam-913888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Reversal of Review

AUTHOR: Fool_Apparent! - (United States of America)

I'm pleasantly surprised to be reversing my previous report on Dunn & Bradstreet Credibility.  The nicest, most helpful representative from there (Nora) called to make things right.  She's appologized profusely for what happened and issued a full refund of the erroneous charges which has as of today cleared my account.  She then spent two different hour long sessions with me on the phone, going over everything with me, what all the reports mean & the benefits they have.  She sent me valuable information about adding trade references & filed an update with D & B to correct & update some incorrect and missing information they had and didn't have on file.  She also let me know I wasn't crazy, that someone there had reviewed my initial call to them & that I was not told the fees would be recurring and not just one time.

So, I take it back.  They are not the scammers I thought they were at all.  I'm not sure that a small company like mine will fully benefit from their services but, it is nice to know they are there if & wehn we need them again in the future.  And also great to know they are an upstanding company that cares & addresses reports like mine.  I've just gotten so used to scammers & having to fight to get what is rightly due that I apparently jumped the gun on this one.
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