• Report: #457216

Complaint Review: Dunn & Dunn Data Systems, Inc. , SpiritPos

  • Submitted: Mon, June 01, 2009
  • Updated: Fri, November 29, 2013

  • Reported By:Palm Bay Florida
Dunn & Dunn Data Systems, Inc. , SpiritPos
9035 Americana Road, #16 Vero Beach, Florida U.S.A.

Dunn & Dunn Data Systems, Inc., SpiritPos Program Crashes, Very Buggy, Inadequate Support, Failure to Resolve, Arrogant People. They have been sued by us before for software not performing as specified and we won the settlement. spiritpos.com/Vero Beach Florida

*General Comment: Anthony Ciulla

* : That was a joke response.

*REBUTTAL Owner of company: When you're in over your head - Point the finger?

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Stay away from this company. If you have the software already and are having problems with registers crashing during credit card transactions or the system going down during usage then I suggest you file a suit against this company. Their system has known bugs in which there programs cannot fix. The database is written on an older database platform. There support will blame anything they can on why there system doesn't perform. They sold use bottom of the line Dell machines all of which had motherboard failures within 2 years for faulty transistors.

Before the hardware started to go bad we had problems with the software on a constant basis. They come out with updates that fix one thing and break another. Some of the register problems were never fixed resulting in constant down time during high sales days. There bug update list is long and they rely on clients to be there test dummies and they charge to attempt to correct the bugs in the software. Although they do not get the bug fixed and you will end up spending money for no apparent reason. We had been using this company for 15 years and as far back as the earlier software through 2009 there has been nothing but problems. It started with problems from their older software all the way through them selling us into their newer software year after year stating that it would resolve the issues. We have spent thousand with them on new hardware supplied by them with software. Their support team is inadequate and at no point do they have any certifications in Microsoft systems and nor networks. We have two network engineers certified and with a degree in our facility to deal with them and they get very arrogant toward them. Their network experience is low and some of which the things they speak about are incorrect.

If you visit their facility you will see nothing but a mess in the back and the office is no bigger than an Ice Cream Shoppe. We are one of the largest nutrition centers in the state and have much experience with this company. I suggest anyone looking to run a retail company that needs up time and not downtime especially during high volume days, use different pos software. And anyone having the same issues should seek legal advice. If appearance alone sold the software then meet one of the owners slash head tech Matt Dunn. That will speak for it self. Goodluck

Palm Bay, Florida

This report was posted on Ripoff Report on 06/01/2009 07:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dunn-Dunn-Data-Systems-Inc-SpiritPos/Vero-Beach-Florida-32966/Dunn-Dunn-Data-Systems-Inc-SpiritPos-Program-Crashes-Very-Buggy-Inadequate-Support-457216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Anthony Ciulla


I am Anthony Ciulla and I can tell you all of what Matt Dunn and his family of aggressive people have said is not true. The owner did not give the guy a tip, in fact the only tip that would have been given was to get a job at Publix. Obviously having the owner go to jail on murder charges was just not enough. This company only survives off the people who they rip off with there systems who can't afford to buy a new system. So they must pay monthly contract fees and are held hostage.

Dunn and Dunn does not have happy customers. I hold multiple Microsoft certifications along with cisco and can repair Mac, PC and Linux systems. If you want to play the monkey for testing, then I suggest you contact this company and let them PLAY tech. Matt is no tech. In fact, go to their store and see their hole in the wall location. Just at first meet you will see just how unprofessional the guy is. If there is a motor cycle gang around, he would fit right in. Maybe hells angels since they use to murder people too.

Don't be fooled by fools.

There is not one statement he has made that is correct. Especially the one about repairing a dell and or making adjustments to his systems. Personally they should have been taken back to court for their actions and faulty system. They were lucky that the prior owner of the company they ripped off sold the company. Their system crashed so much that the amount of profits lost were huge. ECRS is a great company to go with. They converted Spirit Pos data free of charge and their system is flawless.

For anyone who wants to know how to get into their data base and is using Spirit Pos, its quite simple to get the main database passcode. "KEY CAPTURE SOFTWARE" These guys lack the intelligence to lock down a system and with the key capture software, anytime they dial in to fix the system that crashes all the time, you can capture their passwords they use. Hence, you can just wipe their licensing out altogether and you don’t have to worry about them holding your data hostage.




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That was a joke response.

AUTHOR: Experianced-tech - (U.S.A.)

Ok, to touch on the situation. Ripoff report was contacted to remove this report only after the owners themselves contacted our company and asked nicely to remove this report as they would work to resolve our issues. Now I find it quite the joke of what was said as nothing he has stated was true. Dunn and Dunn was sued as there software didnt perform as expected and this was many years ago before I even was contracted with the company. Later as the owners company got larger he decided to go with their windows based system due to the promises of a better performing product and considering the fact that all his years worth of data was easily transferable over to this new format and the cost factor was there. Now Dunn and Dunn sold the client home based low grade dells to run a multimillion dollar company with no research into the systems what so ever. Dell 2.8ghz with 256mb ram running windows xp home with gigabyte network cards from dell installed. The cost for the dells and the up sell amount they charged was outrageous. The client uses everything from adobe Photoshop to office 2007 and with 256 mb of ram it was like choking a chicken for use age. In the beginning of the new system, they came and installed everything exactly how they do it. The only thing changed was a switch from a cheap 5 dollar switch to a 5,000 dollar GSM7352S NETGEAR gigabyte switch. All the network lines were certified for gigabyte twice using a Validator-NT900 and using a Lantec 6 certifier. This was performed by me and the installing company of the lines two separate times. Network test were done to the switch to verify the network performance using QOS. Now there system right out of the box had tons of problems, crashes and errors. They couldnt help to blame the network running at gigabyte speeds. They obviously have no conception on how a network encapsulates data. Anyway to lose there scape goat we put back the original switch that was installed and funny it still had the same errors and crashes. They didnt have a escape goat anymore. Of course they used me as the escape goat mean while nothing was done to the system. I was in the middle of installing a 30,000 dollar surveillance system so I had my hands full at the time. I did how ever get to hear about all the problems and look at them. After many months and a ton of updates in which you can see on there support site just how many they have had to do, the software finally didnt crash 10 times a day and was only crashing 3 to 4 times a day. They had nothing to blame it on but themselves. Months later the home dells they sold us in which they claimed to save the customer money in fact they themselves made more money as the systems were over priced and should have came with xp pro and considering the size of the company a domain should have been created to control network security and to push out updates when needed. Considering that the systems would have to be connected to the internet due to the credit card processing utilizes the internet for communication. All the PCS were left open with no antivirus and even the registers were able to browse the internet uncontrollable. The whole setup was a joke and they knew it. There decision to move to Linux was not because of this client it was because they couldnt get the bugs out of their windows based systems being sold. The updates are so many I cant even count. To do most of the updates to fix the problems you have to take down the whole system. You will learn that only when they dial in to do an update and your system goes down mid day and you have 6 lines of customers waiting to check out their groceries. When they update to fix one thing another thing breaks at least 10 percent of the time. There credit card processing software had so many crashes that they had to change the whole system to their spirit eps software because the originally software was so bad. So our credit card machines went from going down every 20 transactions to every 60 transactions. Then recently they sold the client new Ingenico signature capture machines because the old machines which were 3 years old could not do the new encryption of the credit card processors and the old machines were failing completely. They promised us that the new machines would work flawless. We now process 15 credit card transactions before the system goes down. They tried to blame it on the system so we sent them a system and after they reloaded it to there exact specs they still couldnt get it working. Two dells later and a new computer sent up they still couldnt resolve the issues. Here is what they wrote

-----Original Message-----

> From: Support [mailto:support@spiritpos.com]


> We are still looking into the problem.  With the new computer you

> sent, we are able to get to around 80 transactions before it fails.  A

> huge improvement from the dell you had sent in.  We will need this

> computer for a little bit longer yet.  I'll keep you posted as we get

> closer to having it ready.


> -Matt


-----Original Message-----

From: Support [mailto:support@spiritpos.com]

Subject: Re: FW:


Unfortunately we are back to getting errors this morning.  We'll set it aside for you to pick up. 






Yes nothing was resolved and we are still waiting as it has been many months now and the new Ingenico machines are still having errors with the software. They tested in there lab which like I said in my original posting is the size of half a subway shop and a mess. This ripoff report was written by me Anthony Ciulla the head tech of the company and my qualifications are a BA in Computer Science, two MCSES from Microsoft, CCNA, CCNE along with a dozen other qualified certifications. Not that I should need to prove my qualifications as there software speaks for itself when it comes to errors. As far as Matt Dunn being a rude individual well this is the way he does business in and arrogant way. We have been nothing but nice to his company and get treat with no respect. Although a recent call from the head owner of the company had improved his communication skills I will contest to that. And although the history of this company has been poor we are willing to see if this situation can be resolved in the matter a company should perform. I am sure I could bad mouth Matt and Dunn and Dunn all day but the difference between me speaking and them speaking is that what I say are facts not fiction made up to make others believe they are getting a product of worth. When they realized there Microsoft products were not going to work out like they expected they decided to give Linux a try. If they are supposedly some large company that sells hundreds of systems a year with no flaw why would they change their software because one company is having problems? That is because what they say is full of it and they know they had tons of issues. There update list speaks for its self. If they would concentrate on correcting their clients issues and spend less time trying to write silly stuff on ripoff report trying to save their reputation then maybe we would have something nice to say and update this report with the fact that they corrected the situation and handled it professionally. Yes the owner asked me to write to ripoff report and get it removed as he didnt want to burn his bridges as we are stuck at their mercy to get the situation resolved and the fact that it was Matt mom that owns the company she is a very nice lady from what I hear and I am sure if she was more involved in and around the office Matt would behave like an professional adult as she is a professional. Out of a professional courtesy to her would I write an update on this situation if it gets resolved. As far as him bashing me well, he should only state facts not fictions and no matter what he rebuttals again his update bug fix list says it all. We were sold version 7 and immediately within 6 months it went to version 7.5 and then month after month fix after fix. If you want to play beta tester with down time buy this software. If you are going to buy this software I would suggest like with any company get more then 10 company referrals and make sure the companies are valid companies and that you verify with them the amount of business they do. This ripoff report comes from me the tech of the company it has happened to and although I am much sure the owner and the employees all feel the same, being under there mercy to get this things fixed after spending many thousands on the software and equipment, at this time things were made aware of by me to ripoff report and the company name protected. Like I said if the situation changes ripoff report will be first to know. So far besides a slight attitude adjustment things are still that same status. Also to comment on the home dells sold overpriced well in the electronic field everything electronic is given a MTFB. Thats mean time before failure. So when you research into equipment to sell to a company that needs up time you should check into the MTFB of the hardware as you want to know when you can expect to replace the machines. Yes a four year warrantee was sold with the dells but the dells when down so much that it didnt matter. Home machines are meant to be turned on to check email and do basic computing not business computing and this is why Microsoft and many other companies sell business hardware and software. This is one concept that many cant understand when they shop dell to buy home machines to run a business instead of buying business grade machines built for businesses. The only thing business grade was the server sold. Of course the server was underpowered considering the size of the operation and the amount of data that they would need it to manage. I shall holster my six guns for now.

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#3 REBUTTAL Owner of company

When you're in over your head - Point the finger?

AUTHOR: Michael Dunn - (U.S.A.)

Dunn & Dunn Data Systems, developers and resellers of the Spirit POS system, would like to take this opportunity to refute the complaint report filed against us.

According to the actual store owner, the original report was written by Anthony Ciulla, a person of limited technical knowledge who happens to have a service contract at our customer's store. This person may or may not be affiliated with Computer On Site in Coral Springs, FL.

There was no lawsuit won or lost between Dunn & Dunn Data Systems and this customer's store. We did have an Arbitration meeting with this customer and the arbitrator, after hearing both sides, as is usual, split the baby to make both sides happy. This was many years ago while they were running our DOS system in their original store. The new store opened in 2004 with the Spirit POS for Windows.

In any event, Anthony Ciulla was not known to us as having any participation with this store during the earlier years when they ran our Spirit POS system for DOS. He may, however, have been responsible for bringing the entire DOS system down, as the store employees reported that some computer guy did it. We made a service call to the customer's store and brought everything back up. The store owner added a $100 tip to his payment for Matt Dunn for his help from the technical support department.

Recent events:
In mid 2004, we delivered to our customer his new POS system, fully configured and tested. After installation, Anthony Ciulla insisted that the POS system was not client/server, as there was no Microsoft SQL Server Management consoleHe's an MCSE and will tell you that he is an expert on all things Microsoft. About the only 'technology' we use from Microsoft is their operating system. That being said, we now use a Linux server, so that the Anthony Ciullas of the world won't be able to hone their Click->Next->Finish skills at the expense of our reputation.

Generally, when you get a turn-key system installed, you tend to use it just as the Value-added reseller configured it. We are the experts when it comes to our software product. The first thing Anthony Ciulla did was wipe the drives & reload the operating systems. The second thing Anthony did was to realize that he was in over his head. Way over. Then the finger pointing began. It stops today.

We delivered the system complete - to include hardware and software. We are experts when it comes to POS peripherals, Windows and our software. Without establishing a base-line of functionality, Anthony wiped the hard drives, then reloaded Windows XP Pro (We delivered the system with HOME to reduce the cost) and then our software. While we're on that subject, where was this 'Technical Expert' when the system was being configured? You'd think he'd specify XP Pro if he had planned to create a domain. A competent IT guy would have done this, as XP Home is not capable of joining a domain.

Next, Anthony installed gigabit Ethernet cards and ran them over copper wire. Problems? You bet and when the network was dropping he was not capable of doing any sort of trouble shooting. Our tech dept did the research on Gigabit Ethernet over copper and changed settings on their database server to be more tolerant of network drops. Our system was designed and tested to work with standard 100MB Ethernet networks. After reviewing the equipment list for this store's system order, a 16-port, 100MB network switch was to be 'Provided by Anthony'. A more competent tech would have asked before making this change. Anthony is a cowboy though, and usually has his six-guns blazing!

As for his claims that we sold bottom of the line, faulty computers: In 2004, the DELL machines we sold with the POS systems were Optima business grade computers. We included three year, 4 hour response, on site warranties through Dell. If there were faulty transistors in these computers, a service call to DELL would have corrected it. Now his calling DELL's competence into question? We realize that mediocrity is rampant in the 'Computer Expert' business, but Anthony deserves special recognition for this one. And P.S. - I've seen Mr. Ciulla's idea of a 'proper' business machine. A village somewhere is missing their idiot.

Lastly, his claims of "There [sic] support will blame anything they can on why there[sic] system doesn't perform" - It goes like this: We delivered a working system. You bungle it up - repeatedly. After years of dealing with Anthony Ciulla at this store, our techs know that more than likely, Anthony has fouled something up again. That's the first place the techs start looking and history shows that they are correct in doing so.

When this store reported problems with the new Signature Capture devices that we were unable to trouble shoot online, we asked them to send in one of the register computers that was having difficulty. When we received the register station, it didn't run properly at all. It was very slow, sluggish and crashed. After our techs reloaded Windows, our software and configured it as we normally would the computer worked as expected and was much more responsive. The store picked up the computer. Immediately, Anthony wiped that machine, reloaded it and is now complaining again that it crashes. He made a call to our tech. department, lied to them, saying he didn't do anything to the machine. This is his normal behavior - he screws things up, calls us, then lies about what has been done to cover up his incompetence. It seems as though he wants to deliberately pit us and the owner against each other. He continually thwarts our work in order to make himself and his knowledge look better than what we believe it is.

We've had five (5) years of dealing with Anthony Ciulla and while he calls us arrogant, we call it being frustrated with the absurdity and stupidity exhibited by this expert. It's a shame that he has their entire system so bungled. Our company has over 19 years of experience in the POS industry. We have a very powerful POS software in use all over the US, Canada, & Mexico. We'll leave it at that.

It was apparent from the beginning that this store would have self-inflicted trouble. We strive to give the best customer service possible, and have tried our best to work with Mr. Ciulla. At this point, we can not extend any more assistance to Anthony Ciulla under any circumstances. To be very clear - Anthony Ciulla is not our customer and never was our customer. If he were our customer, we would resolve this by suggesting he hire a competent computer technician, or leave the system as configured.


Michael Dunn
VP Software Development
Spirit Software, Inc.

P.S. -
If you are interested in the character, aptitude & professionalism of the person filing the original report against us this is the request he sent to ripoffreport.com to remove the report at the instruction of the owner of the store (who told me he was not aware that the complaint report was filed).

To the editor:
As much as I hate to do it as this company is a bunch of scum bags, I need you to please remove the report I filed against dunn & dunn data systems. The reason being is the owner of the company to which I have a service contract with doesn't want to burn any bridges with the owner of the company for some odd reason so now I am catching slack about having posted the report. So please remove the report. My email address is *********** and password is *****. It's a real shame to have to remove it but I do need it done.
Anthony Ciulla
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