- Report: #457216
Report - Rebuttal - Arbitrate
Complaint Review: Dunn & Dunn Data Systems, Inc. , SpiritPos
Dunn & Dunn Data Systems, Inc. , SpiritPos9035 Americana Road, #16 Vero Beach, Florida U.S.A.
Dunn & Dunn Data Systems, Inc., SpiritPos Program Crashes, Very Buggy, Inadequate Support, Failure to Resolve, Arrogant People. They have been sued by us before for software not performing as specified and we won the settlement. spiritpos.com/Vero Beach Florida
* : That was a joke response.
*REBUTTAL Owner of company: When you're in over your head - Point the finger?
Before the hardware started to go bad we had problems with the software on a constant basis. They come out with updates that fix one thing and break another. Some of the register problems were never fixed resulting in constant down time during high sales days. There bug update list is long and they rely on clients to be there test dummies and they charge to attempt to correct the bugs in the software. Although they do not get the bug fixed and you will end up spending money for no apparent reason. We had been using this company for 15 years and as far back as the earlier software through 2009 there has been nothing but problems. It started with problems from their older software all the way through them selling us into their newer software year after year stating that it would resolve the issues. We have spent thousand with them on new hardware supplied by them with software. Their support team is inadequate and at no point do they have any certifications in Microsoft systems and nor networks. We have two network engineers certified and with a degree in our facility to deal with them and they get very arrogant toward them. Their network experience is low and some of which the things they speak about are incorrect.
If you visit their facility you will see nothing but a mess in the back and the office is no bigger than an Ice Cream Shoppe. We are one of the largest nutrition centers in the state and have much experience with this company. I suggest anyone looking to run a retail company that needs up time and not downtime especially during high volume days, use different pos software. And anyone having the same issues should seek legal advice. If appearance alone sold the software then meet one of the owners slash head tech Matt Dunn. That will speak for it self. Goodluck
Palm Bay, Florida
This report was posted on Ripoff Report on 06/01/2009 07:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dunn-Dunn-Data-Systems-Inc-SpiritPos/Vero-Beach-Florida-32966/Dunn-Dunn-Data-Systems-Inc-SpiritPos-Program-Crashes-Very-Buggy-Inadequate-Support-457216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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