• Report: #900896

Complaint Review: Duntara Moving & Storage

  • Submitted: Thu, June 21, 2012
  • Updated: Sun, March 10, 2013

  • Reported By: JD — yuma Arizona United States of America
Duntara Moving & Storage
1100 NW 53rd St Ste 2 Fort Lauderdale, Florida United States of America

Duntara Moving & Storage Duntara Moving & Storage/Import, Export, Inc. Misrepresentation, Breach of Contract, Non existant customer service. Fort Lauderdale , Florida

*Author of original report: Don't Be Fooled by Duntara moving and storage

*REBUTTAL Owner of company: duntara moving & storage

*UPDATE Employee: No Misrepresentation or Breach of Contract

*Consumer Comment: Terrible company

*REBUTTAL Owner of company: Duntara Moving & Storage / Yuma Texas

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Duntara Moving and Storage represented themselves as a "Carrier" not a "broker" and as a result I contracted this company to move my household items.  They also claim to be accredited by the BBB, which they are not.  They took my reservation deposit of $800.00 and refused to refund it when Duntara failed to honor the contract in the following ways - (when unknown movers arrived at my home): THEY WERE UNANNOUNCED -supposed to give 2hr notice. and  HAD NO IDEA WHO DUNTARA MOVING&STORAGE COMPANY WAS - Duntara guaranteed me THEY would be the company moving me.  they said "I DON'T EVEN KNOW WHY WE ARE HERE, I JUST GOT THIS JOB FROM MY PHONE" then EXPECTED $2200.00 AT PICKUP- opposed to the contracted amount of $637.48 and  DID NOT EVEN KNOW THE DESTINATION ADDRESS FOR MY GOODS!!  They could NOT produce the CONTRACT FOR SERVICE WITH DUNTARA  or THE PREWEIGH TICKETS FOR EITHER TRUCK, WHICH I HAD REQUESTED TO BE PRESENT FOR THE WEIGHING.- Duntara claims "The truck is weighed in its entirety before loading your items and then right after and the difference between the tickets will give us your actual weight.  You are more than welcome to be present at both weigh ins or we can present you the tickets at delivery whichever you prefer."   ** it is FEDERAL REGULATION to allow the shipper to be present at weigh in! **   I WAS NEVER NOTIFIED OF ANY SUBCONTRACT.  NOR DID I AUTHORIZE TO BROKER THIS JOB.  I WAS UNABLE TO REACH ANYONE @ DUNTARA DURING THIS SITUATION.

 I was forced to refuse service by these men because I was unable to verify WHO they were and WHY they were at my home and DUNTARA WAS NOT.I attempted to reach Duntara without success while these men were at my home. After being unable to reach Duntara I spoke to the moving men and advised them I was uncomfortable with them in my home due to the above mentioned reasons and asked them to leave.
I requested a refund of the reservation deposit of $800.00 and have called and emailed numerous times in an effort to resolve this by phone and email.  The company is non-responsive and refuses to address my grievance.  

This report was posted on Ripoff Report on 06/21/2012 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Duntara-Moving-Storage/Fort-Lauderdale-Florida-33309-3169/Duntara-Moving-Storage-Duntara-Moving-StorageImport-Export-Inc-Misrepresentation-900896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Don't Be Fooled by Duntara moving and storage


 Here is the truth behind the situation that happened between myself and the so-called moving company. Duntara continued to ignore my attempts at resolution. Duntara made no effort to return my deposit. I HAD TO DISPUTE THIS CHARGE WITH MY BANK. At which point Duntara attempted to refile the $800 charge as a valid charge. I contacted the Better Business Bureau, and the Department of Transportation.

It took about 3 months for my bank to complete their investigation of the charge. DUNTARA WAS FORCED TO RETURN MY MONEY. Please don't be fooled by the rebuttal made by this company. They never once contacted me, never apologized for conduct of their employees, or willingly returned my money The statement they gave regarding the resolution of my experience is completely fraudulent.

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#2 REBUTTAL Owner of company

duntara moving & storage

AUTHOR: duntara moving reviews - ()

If you're among the millions of families that will be relocating soon, this is a good time to take the needed steps to avoid moving day scams and rip-offs.

The most common complaints allege: missed pickup or delivery dates; charges that exceed the estimate provided; and disputes regarding claims for lost or damaged household goods. The Better Business Bureau has these tips to avoid similar pitfalls:

Obviously the most important advice is to select a good moving and storage company. There are thousands of responsible, reputable moving and storage companies that do not have a pattern of complaints. To find out who the best movers are in your area, consumers should ask friends, relatives and co-workers for recommendations. Also check with your local Better Business Bureau the American Moving and Storage Association to see if they have information on the company.

Once you've compiled a list of movers, contact them for additional information and to compare their services. Get an in-home, visual estimate. How professional is company representative? Ask for a written estimate, and know whether it's a binding or a non-binding estimate. Reach a clear understanding about the amount of packing and other services needed. Carefully compare each estimate to see which company best suits your needs and budget.

What about insurance? Some consumers mistakenly assume that the moving company is insured to cover the full value of their goods at no extra charge. That is not the case. Unless the consumer makes specific arrangements, the mover generally assumes liability for the shipment at an amount equal to 60 cents per pound, per article.

The consumer may obtain additional liability protection, at an extra charge, from the mover. The levels of liability and charges for each option vary. Consumers should assess the various options, check to see what might already be covered under their homeowner's insurance policy, and then purchase the coverage that best meets their needs. If a specific amount of insurance is requested, that amount should appear on the lading/freight bill and the consumer should obtain a copy of the insurance policy that the moving company obtains.

Claims and complaints: Be physically present when the mover both loads and unloads your belongings to check that everything has been packed and arrives in good condition. If goods are missing or damaged, make sure you report the fact promptly and in detail on the van driver's copy the original of the inventory sheet before you sign it, says the bureau. If you notice damage after unpacking, a claim must be filed in writing, with a specific dollar amount stated, within nine months after delivery. However, it's to your advantage to report damage as soon as possible.

If the moving company is not responsive, the consumer can contact the bureau where the company is headquartered to initiate a complaint process. Call your local bureau or use the state-by-state directory on the BBB Web site. Under its new Movers Program, the BBB will assist the consumer/shipper and the carrier in reaching a settlement of their dispute. If this can't be achieved, then the BBB can provide mediation and arbitration if the parties choose.

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#3 UPDATE Employee

No Misrepresentation or Breach of Contract

AUTHOR: Duntara Moving and Storage - ()

Duntara Moving and Storage apologizes for any and all inconveniences.   The customer did make a

reservation with our office to relocate their household items from Texas to AZ.  We do attempt to perform all moves booked with our office, but due to unforeseen issues we sometimes need the assistance of other moving companies.  Our office requested the assistance of a fellow mover to perform the relocation of this particular customers household items.  Our drivers from A1USA arrived at the home to perform the move.

Customer states the drivers did not know why they were there, however they were from a moving company arrived at the home to perform the move,  acknowledged via the customer themselves they were moving. As required via the Department of Transportation the drivers must perform a survey of the items being moved, if there are additional items the drivers must inform the customer of the additional estimated weight in which they did. Our drivers also informed the customer of the additional packing charges that would be required.  The customer was informed there would be additional cost for the additional weight and packing, at this point they the drivers were asked to leave, advising they were not prepared.   Requested the drivers return on a different day and when the drivers arrived as requested the customer was still not prepared.  We attempted to assist the customer to resolve any issues or concerns.  The deposit of $800.00 was returned to the customer via his credit card.   

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#4 Consumer Comment

Terrible company

AUTHOR: Roland19 - (USA)

Similar tactics were used to garner my business with them a while back as well. Lots of fluff and then no shine when it comes time to actually doing the job morally and ethically correct, let alone the basics of the work. Their brokered company breached contract and actually broke the law on my move.
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#5 REBUTTAL Owner of company

Duntara Moving & Storage / Yuma Texas

AUTHOR: Duntara Moving - (United States of America)

Duntara Moving & Storage, is a company owed moving company.  Our office does not operate within any Brokeage regulations. Our office is a licensed carrier govern under the rules and regulations of Department of Transportation.  In accordance to the specific request of the customer filing the report, our office as procedures do take deposits to secure any and all reservations.  Our office arranged the move in accordance to the customer's request.  Our office does work with other network carriers. 

Once the routing was completed, we did ask the assistance of a network driver to assist.  Once the driver arrived within the contracted window, the drivers were sent away due to this paticular customer not being in a position to be loaded.  They were not packed, the drivers offered their assistance the customer refused wanting them to return on Tueday of that week.  Once the driver arrived, the customer of Yuma, cancel the job not allowing services to be rendered. 

Yes it is law a shipper can be present at the weight station for the verification of his weights. 

Once the shippers items are loaded, at that time he or she  can accompany the drivers to the weight station, however; this paticular customer (Yuma) items were not loaded.  The customer refused to allow the move to be serviced. 

Customer did not receive a refund do the moving process being arranged and organized.  Our office operated with full intentions of servicing the move.  We do apologize for any inconveniences

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