• Report: #948114

Complaint Review: Duofast Transport

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, September 28, 2012
  • Updated: Fri, February 15, 2013

  • Reported By: Cprogrammer919 — Deerfield Beach Florida United States of America
Duofast Transport
7700 SW 100 Ave Miami, Florida United States of America

Duofast Transport National Dealers Transport boat shipping motorcycle transport trailer transport rv shipping moving enclosed shipping Miami , Florida

*REBUTTAL Owner of company: Slandering My Company ,National DealersTransport

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ADVISE ALL AND ANYONE TO STAY CLEAR AWAY FROM THIS COMPANY AND THE COMPANIES THAT IT DOES BUSINESS AS. THIS COMPANY IS A SCAM!!!!! F+++++ BBB and a bunch of BS'ers

Duofast transport and National Dealers Transport

I would like to let everyone know what a nightmare of a company duofast transport based out of Miami Florida. I needed a car transported from North Carolina to Florida. I filled out a form on a website to get a quote and duofast came back with the best quote. I dealt with one of their salesman who does not even have a professional e-mail address but was
using a gmail account(read emails below). Upon speaking to this guy I told him that I needed the car picked up by a certain date and he assured me that it would be picked up and not to worry.

I made a deposit of 100.00 and everything was good. The original date came and went and duofast did not pickup the car. When calling duofast back they said to wait a couple days and the car would be picked up. I was leaving this address where the car was and would not be returning so I asked them if I could leave the key in the car, they said yes. The second date came and went. I called them again to ask what was going on and they said they needed an additional
100.00 to pick up the car. So I said, ok, go for it, I'll pay the drive when he gets to me the additional 100.00. Duofast get me a new date to pickup the car, this date too came and went. Called them back, asked what was going on, and they said they could have it picked up same day for an additional 100.00. Feeling the scam going on and not wanting to get deeper into it. I canceled the deal.


Duofast transport promised to refund my money(read emails below). This is a long drawn out battle for the refund (basically they played me for a sucker). They said the check was in the mail. I waited two weeks, no check, called and spoke to a woman named Katie Williams. She assured me the check was sent out, says she checked and the check got returned because of a bad address. A big lie on Katie's behalf. Katie then proceeded to say that she had refunded
the original credit card 100.00. Another two months go by and no credit, so now I call and Katie Williams claims that the merchant she was using, she no longer uses, and that I should call my bank to dispute the charge. Guess what, the bank says it has been past 60 days and  there is nothing they can do.


You can clearly see in the following emails how they play games and bought themselves time They lied about a check being in the mail and they lied about the refund on the credit card.
-----Original e-mail communications below
On Wed, Jun 6, 2012 at 3:13 PM, Pflug, Andrew William
<pfluga12@students.ecu.edu> wrote:
> Nelson,
>
> Just wanted to confirm that you received the second fax and the ball is rolling. Is there anything else you need from me? Do you send out a confirmation e-mail?
>
> Thank you,
> Andrew
> ________________________________________
> From: Nelson Smith [nsmith.duofasttransport@gmail.com]
> Sent: Wednesday, June 06, 2012 12:15 PM
> To: Pflug, Andrew William
> Subject: Re: Quote 54062-YZ
>
> Thanks, i will do everything in my power to get your driver for the 11th, sorry to hear about those 150 days
>
> On Wed, Jun 6, 2012 at 12:11 PM, Pflug, Andrew William
> <pfluga12@students.ecu.edu> wrote:
>> If the driver is not there on the 11th than I will not be present. I fly into Greenville on the 11th and will be at the address listed on the contract after 1pm that day and that day only. I have to surrender the morning of the 12th for 150 days. There is no one I can leave the key with that can guarantee they will be there whenever the transport shows up.
>>
>> Lets shoot for the 11th and you said 13th at latest. I will leave the key inside of the car, I will call you Tuesday morning before I do what I got to do and tell you where the key is if no one has picked it up on Monday.
>>
>> Resending the fax over now.
>> ________________________________________
>> From: Nelson Smith [nsmith.duofasttransport@gmail.com]
>> Sent: Wednesday, June 06, 2012 12:03 PM
>> To: Pflug, Andrew William
>> Subject: Re: Quote 54062-YZ
>>
>> Thats no problem you can leave the keys inside the vehicle where its
>> accessible to to the driver, many of my past customers have done that
>> and its no problem, we provide the driver with specific instructions.
>> Usually thats when nobody is available to turn the car over to our
>> driver, is that case here?? if so would one of your neighbor's be
>> willing to be present for the pick up?? Also i did receive your fax
>> but you forgot to sign and date the second page
>>
>> On Wed, Jun 6, 2012 at 11:49 AM, Pflug, Andrew William
>> <pfluga12@students.ecu.edu> wrote:
>>> Ok, please note to the driver if he does not make it on the 11th I will not be present for the pickup and will arrange with you to leave the key somewhere on/inside of the car. There is no way to overnight / 2nd day someone the key is there? No changes will be made to the origin or the destination.

>>> Andrew
 ________________________________________
>>> From: Nelson Smith [nsmith.duofasttransport@gmail.com]
>>> Sent: Wednesday, June 06, 2012 11:26 AM
>>> To: Pflug, Andrew William
>>> Subject: Re: Quote 54062-YZ
>>>
>>> i can schedule for the 11th as the earliest day of pick up when the key is already there, it shouldnt be any later than Wednesday the 13th in a worse case scenario, the price should not change unless you make changes to the origin or destination.

>>> On Wed, Jun 6, 2012 at 11:07 AM, Pflug, Andrew William
>>> <pfluga12@students.ecu.edu> wrote:
>>>> Nelson,
>>>>
>>>> Hows it going? Spoke to you about 15 minutes ago on the phone. A few questions.
>>>>
>>>> On the quote it says the 1st Available pickup date is the 25th of June. Are you sure you can pick this up on the 11th? I have the key with me here in Florida, but like I said on the phone, I have to turn myself in on the 12th to serve a 150 day sentence.
>>>>
>>>> The other question relates to the terms and conditions. The price fluctuation,  is this quote that you have given me set in stone?
>>>>
>>>> Outside of that I am ready to fax over the papers and seal the deal.
>>>> Andrew

--- this is where they hustled us for an extra 100 dollars www.Duo-FastTransport.com

Dear Andrew Pflug,
The attached file contains your invoice for shipping your 2001 Volkswagen New Beetle from Greenville, NC to Pompano Beach, FL.
Please review the information carefully. If any of the information is in error, please contact us immediately at (305) 677-0937, so we may correctly process your order. We are here to answer your questions on Monday-Friday from 10am to 6pm and on Saturday from 10am to 2pm Eastern Time.

Sincerely,
Nelson Smith
855.644.6216 ext 102
nsmith.duofasttransport@gmail.com
Nelson, I sent you an earlier e-mail to get an update on the status. Have not heard back please follow up I am getting nervous.

From: "c pflug" <c.pflug@comcast.net>
To: "Nelson Smith Duo Fast Transport, Inc." <nsmith.duofasttransport@gmail.com>
Sent: Friday, June 15, 2012 12:19:48 PM
Subject: Re: Auto Shipping Order Form

I have seen the attachement and i agree to pay the driver $ 300.00 in cash when he delivers 
the car next week Wednesday June the 20th 2012 to my home at 1600 N.W. 48th Place Pompano 
Beach, Fl 33064. Please e-mail me a confirmation that the car was picked up today and that it will be delivered as scheduled. Thanks. Please confirm receipt of this e-mail.

From: "Nelson Smith Duo Fast Transport, Inc." <nsmith.duofasttransport@gmail.com>
To: "c pflug" <c.pflug@comcast.net>
Sent: Friday, June 15, 2012 12:12:08 PM
Subject: Auto Shipping Order Form

Duo Fast Transport, Inc.
www.Duo-FastTransport.com
Dear Andrew Pflug,
The attached file contains your order form for shipping your 2001 Volkswagen New Beetle from Greenville, NC to Pompano Beach, FL. To avoid delays with your shipment, please fax the completed form to (786) 558-9581 at your earliest convenience. Please review the information carefully. If any of the information is in error, please contact 
us immediately at (305) 677-0937, so we may correctly process your order. We are here to answer your questions on Monday-Friday from 10am to 6pm and on Saturday from 10am to 2pm Eastern Time.
Sincerely,
Nelson Smith
855.644.6216 ext 102
nsmith.duofasttransport@gmail.com
I have seen the attachement and i agree to pay the driver $ 300.00 in cash when he delivers the car next week Wednesday June the 20th 2012 to my home at 1600 N.W. 48th Place Pompano Beach, Fl 33064. Please e-mail me a confirmation that the car was picked up today and that it will be delivered as scheduled. Thanks. Please confirm receipt of this e-mail.
--- My communications with Katie Williams -

From: "Katie Williams" <kwilliams@duo-fasttransport.com>
To: "c pflug" <c.pflug@comcast.net>
Sent: Tuesday, June 26, 2012 3:22:30 PM
Subject: Katie from Duo Fast

Hello,
This email is to go over our phone conversation. As per our conversation today, as I further investigated about your order, I came to realize that yes your order was dispatched twice, however the issues as to why they did not pick up the vehicle were not your fault. Therefore as per the contract you are eligible to receive the refund of the initial deposit. I apologize Sir for all the back and forth, we have had our issues with customers who play games after we dispatch them, and we had to further inquire what happened. I do realize this is not the case with your order. Thank you for your patience. We will be sending out the check to your mailing address in Pompano Beach, Fl. If you have any questions or concerns, please feel free to contact us. Have a pleasant afternoon.

 Regards
Katie Williams Manager
(855) 644-6216 toll free

Duo-Fast Transport
(305) 677-0937 local
(305) 598-8911 fax
www.Duo-FastTransport.com
From: "Katie Williams" <kwilliams@duo-fasttransport.com>
To: "c pflug" <c.pflug@comcast.net>
Sent: Tuesday, July 31, 2012 3:37:14 PM

Subject: Re: Katie from Duo Fast

Hello,I contacted my accounitng dept they have you on the list to go out beginning next week. 
Therefore you should receive it by end of next week. if you have further questions please let me know

Regards
Katie Williams Manager
(855) 644-6216 x107 toll free

Duo-Fast Transport
(305) 677-0937 local
(305) 598-8911 fax
www.Duo-FastTransport.com

On Tue, Jul 31, 2012 at 3:21 PM, <c.pflug@comcast.net> wrote:
Good afternoon Katie, please confirm that the refund check has gone out in the mail to me> As 
of yesterday i have still not received it and it is the end of July. Any questions or concerns 
please e-mail me back ASAP or you can call me at 954-596-1665. Awaiting your response.

From: "c pflug" <c.pflug@comcast.net>
To: "Katie Williams" <kwilliams@duo-fasttransport.com>
Sent: Tuesday, June 26, 2012 3:40:19 PM
Subject: Re: Katie from Duo Fast

Thank you very much for your decision and I will advise you when i do receive the check.

 On Wed, Aug 15, 2012 at 8:32 PM, <c.pflug@comcast.net> wrote:
Ok, i will look for the credit against the account it was charged. I hope that it is there when the next statement comes out because this is getting out of hand.

From: "Katie Williams" <kwilliams@duo-fasttransport.com>
To: "c pflug" <c.pflug@comcast.net>
Sent: Wednesday, August 15, 2012 10:51:34 AM

Subject: Re: Katie from Duo Fast

Good morning,Due to the issues we experienced we went ahead and put it back on your card, im not suppose to 
do that however to avoid any further inconveniences to you I went ahead and put it back on the card you gave us. It has already been done and it is for the full deposit amount as we had discussed. 

Regards
Katie Williams Manager
(855) 644-6216 x107 toll free

 Duo-Fast Transport
(305) 677-0937 local
(305) 598-8911 fax
www.Duo-FastTransport.com

On Tue, Aug 14, 2012 at 5:05 PM, <c.pflug@comcast.net> wrote:I Received your voice mail today and if I understand you correctly you are now going to issue the original credit card you charged. Is that correct? You know you could of done that back on the end of July or the beginning of August. Please confirm in e-mail what kind of credit is being issued and when. If it is a credit card let me know which credit card so i can follow up with the card company. Thanks.......................

From: "Katie Williams" <kwilliams@duo-fasttransport.com>
To: "c pflug" <c.pflug@comcast.net>
Sent: Monday, August 13, 2012 4:35:08 PM

Subject: Re: Katie from Duo Fast

Hello Sir,I will be meeting with my Accounting Dept to figure out what happened. We haven't received the 
check back due to wrong address so I am meeting with them tomorrow regarding some issues. I will email you tomorrow, and let you know what I can do. I do apologize for the delay.

 Regards
 Katie Williams Manager
(855) 644-6216 x107 toll free

 Duo-Fast Transport
(305) 677-0937 local
(305) 598-8911 fax
www.Duo-FastTransport.com

On Mon, Aug 13, 2012 at 3:10 PM, <c.pflug@comcast.net> wrote:Katie, I sent you an e-mail last Friday the 10th advising you that I had not received a check yet. As of today i still have not received that check as promised by you nor did you respond to my e-mail. Please verify with your accounting department that the check was cut and mailed out as you promised on July 31. I am awaiting your response before I am forced to take other actions to get this problem resolved. It is no longer the idea of the $ 100.00 but the principle.

This report was posted on Ripoff Report on 09/28/2012 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Duofast-Transport/Miami-Florida-33173/Duofast-Transport-National-Dealers-Transport-boat-shipping-motorcycle-transport-trailer-tr-948114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Duofast Transport

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Slandering My Company ,National DealersTransport

AUTHOR: National Dealers Transport - (United States of America)

To whom it may concern,

Our company National Dealers Transport is put on a rip off report with Duo Fast. We want to rebuttle this because our company has absolutly nothing to do with Duo Fast. The report has harm our company National Dealers Transport. The client that did the report was never our client and when people google us it is not fair that they see this report when it was not our client. We have contacted legal advice and we are in the process of taking legal action. If this matter is not resolved within the 15 days. Please give us a call at 888-810-7654 or 786-312-5114 or you may email us at natldealerstransport@yahoo.com

Thanks
Yanette Lopez 
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory