• Report: #1059511

Complaint Review: Dutyfree International

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  • Submitted: Sun, June 16, 2013
  • Updated: Sun, June 16, 2013

  • Reported By: 6653 Santolina Court — 92130 Alabama
Dutyfree International
Puerta Vallarta, MX Airport Puerta Vallarta, Select State/Province Mexico

Dutyfree International Dutyfree Puerta Vallarta Aiport running Cuban cigar scam Puerta Vallarta Jalisco, Mexico

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On June 15, 2013 I was browsing the Dutyfree shop in the Puerta Vallarta Airport.  My wife and I were being hounded by the sales people to taste Tequila, try perfumes etc.  I was asked by the uniformed sales person if I liked cigars.  After replying in the affirmative, he walked me into a beautiful glass humidor stocked floor to ceiling with Cuban cigars.  I laughed, and told the sales person I was American, not Canadian and that I could not bring Cuban cigars back home with me.

The sales person told me that the US has releaxed the ban on Cuban products.  According to him, I could take up to 25 cigars back home for personal use.  In fact, every person over the age of 18  in my group could do the same.  I was excited  and nearly bought a box for each family member to carry.  I did get somewhat suspicious, but then the salesman produced a document which read in plain English. The document claimed supported exactly what the saleman had told me.  He had "backed up" his story.

So here I am strolling through customs in San Diego 3 hours later with my $275 box of cigars.  The officer asks me what purchases I brought home.  I tell him.  Well no more cigars for me.

I expected to be ripped off on the streets of PV and by the merchants on the beaches. Small miscalcultions and unfavorable currency conversions are the norm in Mexico.  But I never expected one of the world's largest retailers to have a scam operating in a high end shop at a major international airport.

Shame on Dutyfree International.


This report was posted on Ripoff Report on 06/16/2013 05:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dutyfree-International/Puerta-Vallarta-Select-StateProvince/Dutyfree-International-Dutyfree-Puerta-Vallarta-Aiport-running-Cuban-cigar-scam-Puerta-Va-1059511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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