• Report: #1128145

Complaint Review: Duvati Wear

  • Submitted: Tue, March 04, 2014
  • Updated: Fri, April 25, 2014

  • Reported By: Atrax76 — New York New York
Duvati Wear
10153 1/2 Riverside Drive #656 Toluca Lake, California USA

Duvati Wear Beware of "Free" sunglasses offer after completing online survey Toluca Lake California

*Consumer Comment: Duvati sunglasses scam

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I had completed an online survey and was offered free sunglasses from Duvati Wear.  All I had to do was pay for was the $7.99 for insurance and delivery. Later I see my credit card bill charged with $95. I called their customer service number asking what the charge of $95 was for.  Customer servive explained this $95 charge was made because I didn't return the sunglasses within 14 days. 

So how was the sunglasses "free" if I had to return it within 14-days to avoid this charge. Customer care pointed to the fine print stating if sunglasses are not returned within 14-day return of the sunglasses they will charge you for the sunglasses. After placing the order, I did get an email confirmation.  But there was no mention of this was a 14-day trial period.
 
Now this is very misleading.  The online survery I completed stated I was getting a free sunglasses from Duvati Wear.  How was I suppose to know I was actually not getting a free sunglasses but a trial use of their sunglasses.
 
I called their Billing department to try and get a refund back.  They wouldn't budge.  They pointed to the fine print of the 14-day trial period even though the sunglasses were advertised as "free" after completing an online survey. Beware of any online survey you complete offering free Duvati Sunglasses.  They are not free!

This report was posted on Ripoff Report on 03/04/2014 08:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Duvati-Wear/Toluca-Lake-California-91602/Duvati-Wear-Beware-of-Free-sunglasses-offer-after-completing-online-survey-Toluca-Lake-1128145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Duvati Wear

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Duvati sunglasses scam

AUTHOR: chamrz - ()

I would like the name of the organization. I see someone called them so the name should be available. My bank is looking into crediting the $95 they charged for "free sunglasses".

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X