- Report: #833182
Report - Rebuttal - Arbitrate
Complaint Review: Duvera Financial
Duvera Financial1910 Palomar Point Wy #101 Carlsbad, California United States of America
Duvera Financial Company Took 11 Months Of On Time Payments & Then Remove Acct From My CBR - Carlsbad, California
*Consumer Comment: RipOff?
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I called Duvera and was met by a very rude receptionist who did everything she cold to NOT put my call through to anyone who would listen to me. I finally got in touch with Rich Victor (Collections Manager at Duvera) who said they would fix and report my final 11th payment so my account would show closed and paid in full. Instead, the entire account was removed from my CBR. In other words, the 11 months of positive credit reporting just got wiped out. I called Victor who assured me they were going to fix the problem. They never did. For 3 months I sent emails and made calls to everyone on their management team but not a single call or email was responded to. I then called Kahuna, the company that "gave" Duvera my account and even they said they were unable to get anyone at Duvera to respond to them. They said Mary Jones (Duvera Operations Manager) had been sent emails but she had not responded to them. I personally called Duvera and tried to get in touch with Jones but was given her voice mail. Despite leaving my name and number she never returned the call.
Any company like Duvera Financial that refuses to return calls or emails is just shady. And to have me pay them for 11 consecutive months and then remove my credit bureau reporting is just another indication of bad business practices. I suppose this is why the San Diego BBB has them rated as "C-" not that it is really surprising.
This report was posted on Ripoff Report on 02/03/2012 12:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Duvera-Financial/Carlsbad-California-92008/Duvera-Financial-Company-Took-11-Months-Of-On-Time-Payments-Then-Remove-Acct-From-My-CB-833182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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