- Report: #856032
Report - Rebuttal - Arbitrate
Complaint Review: Dwolla
Dwolla206 6th avenue, #1104 Des Moines, Iowa United States of America
Dwolla AVOID INSTANT TRANSFER SERVICE (HIDDEN FEES) Des Moines, Iowa
*General Comment: value your clients
*Consumer Comment: Dwolla reputable service
*Author of original report: Customer Satisfaction Important?
*UPDATE Employee: Dwolla dude here: Happy to help
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Also, they fail to ever mention a $3.00 recurring monthly fee associated with this feature (they hide any mention of this fee deep in the terms of service - never once explicitly informing the user of any fees). Once you enable DWOLLA INSTANT then you can't disable it again without paying the fee. I contacted their customer support literally 5 minutes after I enabled the feature to basically be told "deal with it and pay the fee. [continued below]....
If they're so deadset on getting my $3.00 with deceitful tactics which are NOT STANDARD in their industry (usually businesses are upfront about any fees, especially recurring) then they can have it but they will not keep my business. My advice is find a financial instution who actually has a personable customer service abd appreciates customer loyalty. I feel like I've been scammed and can't help wonder how many other customers they've pulled this over on to get $3.00? A few hundred thousand?
This report was posted on Ripoff Report on 03/19/2012 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dwolla/Des-Moines-Iowa-50309/Dwolla-AVOID-INSTANT-TRANSFER-SERVICE-HIDDEN-FEES-Des-Moines-Iowa-856032. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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