• Report: #852655

Complaint Review: Dyson Vacuum cleaners

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  • Submitted: Mon, March 12, 2012
  • Updated: Mon, March 12, 2012

  • Reported By: alliekats — Snohomish Washington United States of America
Dyson Vacuum cleaners
Dyson.com Internet United States of America

Dyson Vacuum cleaners Customer Service is horrible internet, Internet

*Consumer Comment: Okay,how much was it past their 30 day return policy....

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Don't buy anything from Dyson. I needed to exchange a part and tried calling numerous times with waits longer than 30 mins and I'd have to hang up. I then e-mailed and a week later got a response that i had to call to get a RA.

Finally I called and waited 40 mins to talk to someone and they told me it was past 30 days and there was nothing they could
do. I then sent letter to them and was told 2 weeks later, it was my fault for not contacting them within 30 days.

I am returning the part, with receipt confirmation, disputing the charge on my CC and filing a complaint with the BBB. I'm tired of these companies thinking they can just rip off consumers without repercussion. I know fighting for your rights is a hassle and seems easier to just forget about it, but on principle I am not letting this go.

This report was posted on Ripoff Report on 03/12/2012 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dyson-Vacuum-cleaners/internet/Dyson-Vacuum-cleaners-Customer-Service-is-horrible-internet-Internet-852655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Okay,how much was it past their 30 day return policy....

AUTHOR: Ken - (USA)

before you called them? Then, was the part you needed to send back your error or theirs?

Just wondering.
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