E & G Coatings, L.L.C. Victor Cantu Watered-down, Rubbersoul roof coating, with no labels, that washes off with first rain--refused refund of 1/2 purchase price, San Antonio, Texas

I contacted Mr. Cantu of E&G Coatings about the consistency of the RubberSoul coating pails I picked up, explaining that it appeared quite watery.  I also mention that the pails containing the RubberSoul were not labeled.  He said he'd check into that batch of coating, regarding the consistency and the labeling and get back to me.  No response was ever received regarding those issues.

Unfortunately, Mrs. Higgins had the product applied by someone that did not know what they were doing.  It is impossible that our product is watered down, unless the person she had apply it did it themselves.  Our product has never been an issue with any of our customers.  We are here to help and want our customers to be satisfied.  We offered Mrs. Higgins more of our product to help her cover what was not covered with our product, to make sure she was satisfied.  It did not wash off, she did not buy what she needed to buy and the person that applied it, rolled it on to thin.  She did not want more of our product because she put on a metal roof instead.   Only after all this, did she request  1/2 of the purchase price.   If the product was bad! why only request 1/2 of the price, I would want  all my money back.  We have sold our products To LOWES, I don't believe they like to buy defective products.

Please feel to call us anytime if you have questions regarding our products.

thank you,

Victor