• Report: #994306

Complaint Review: E & G Coatings, L.L.C.

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, January 09, 2013
  • Updated: Sat, January 12, 2013

  • Reported By: Henrietta Heron — Texas United States of America
E & G Coatings, L.L.C.
14398 Topperwein, Ste. 309 San Antonio, Texas United States of America

E & G Coatings, L.L.C. Victor Cantu Watered-down, Rubbersoul roof coating, with no labels, that washes off with first rain--refused refund of 1/2 purchase price, San Antonio, Texas

*Author of original report: Response to E&G Coatings Rebuttal

*REBUTTAL Owner of company: NOT DEFECTIVE OR WATERED DOWN

What's this?
What's this?
What's this?
1Author 0Consumer 1Employee/Owner

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management
at its best!

Roof coating manufacturer sold me pails of unlabeled, watered down coating made from recycled tires.  Some application instructions were obtained by a cell-phone calls to the company.  In spite of following application instructions, after curing for over about 10 days, the coating washed off at the first moderate rainfall, causing damage to the wooden flooring & walls in the building below.  The brochure claims the paint is waterproof.  It took weeks to get a paid invoice for the product.

Photos of missing coating from roof were sent to company and 1/2 purchase price was requested.  No refund was forthcoming, after numerous e-mails and phone calls and months of waiting.  Responses from the company were very slow in coming and no explanation about lack of labeling or consistency of coating was ever received. 

Company offered to send more paint.  The paint is worthless, as far as I'm concerned. 

This report was posted on Ripoff Report on 01/09/2013 07:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/E-G-Coatings-LLC/San-Antonio-Texas-78233/E-G-Coatings-LLC-Victor-Cantu-Watered-down-Rubbersoul-roof-coating-with-no-labels-994306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on E & G Coatings, L.L.C.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Response to E&G Coatings Rebuttal

AUTHOR: Henrietta Heron - (United States of America)

I contacted Mr. Cantu of E&G Coatings about the consistency of the RubberSoul coating pails I picked up, explaining that it appeared quite watery.  I also mention that the pails containing the RubberSoul were not labeled.  He said he'd check into that batch of coating, regarding the consistency and the labeling and get back to me.  No response was ever received regarding those issues.
Respond to this report!
What's this?

#2 REBUTTAL Owner of company

NOT DEFECTIVE OR WATERED DOWN

AUTHOR: E & G COATINGS LLC - (United States of America)

Unfortunately, Mrs. Higgins had the product applied by someone that did not know what they were doing.  It is impossible that our product is watered down, unless the person she had apply it did it themselves.  Our product has never been an issue with any of our customers.  We are here to help and want our customers to be satisfied.  We offered Mrs. Higgins more of our product to help her cover what was not covered with our product, to make sure she was satisfied.  It did not wash off, she did not buy what she needed to buy and the person that applied it, rolled it on to thin.  She did not want more of our product because she put on a metal roof instead.   Only after all this, did she request  1/2 of the purchase price.   If the product was bad! why only request 1/2 of the price, I would want  all my money back.  We have sold our products To LOWES, I don't believe they like to buy defective products.

Please feel to call us anytime if you have questions regarding our products.

thank you,

Victor 
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.