- Report: #976621
Report - Rebuttal - Arbitrate
Complaint Review: E Gumball
E Gumball8687 Research dr. Irvine California 92618 Internet United States of America
E Gumball lies, double charges. I had to cancel my credit card to stop them from charging but.... Internet
*Author of original report: Reply to e-gumball
*REBUTTAL Owner of company: eGumball Did Not Double Charge - One Payment Was Owed!
First of all let me say that if my company was on this site with all these complaints I would have to
A) Change the way I do business B) Go out of business like E-Gumball should.
When you type in E-Gumball on Google and one of the sentences states (complaints) that's a red flag.
From reading the posts no wonder they have so many complaints. They are trained very well to talk the talk but they don't walk the walk.
They offer deals that they don't follow through with, they lie, they double charge, they make it sound like you're the idiot and misunderstood. They went as far as telling us to get a fake phone # and address in a popular city here in Michigan so the rankings would be higher.
Their agreement form you sign does not state anything about that a early cancellation will result in a 100% of the remaining agreement. I still don't get how you can charge a customer for something they are not receiving. It's best if their conversations/promises were recorded.
We had 5 months left when we cancelled. They wanted to keep us as costumers and offered us 2 months free (Jul-Aug) and I paid them the 3 months in full. Sept, Oct, Nov, 2012 and I would not renew again. But in Sept, they charged my new card again!!!!!
When I called them they stated that they charged for 3 months instead of 5 is because I was going to renew. When she took my payment she knew it was for 3 months. the charge is $120 it's not alot of $$ but it's the point of them pulling this crap on people. They must really need the $120.
By the way we tried to cancel them numerous of times.
I will continue this investigation with the c.c company.
Thank you for your time.
Owner of Satisfaction Limousines
As a matter of fact type in the company name and see the 5 star rating my company has. That's how you stay in business not by lying and ripping off people.
This report was posted on Ripoff Report on 12/01/2012 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/E-Gumball/internet/E-Gumball-lies-double-charges-I-had-to-cancel-my-credit-card-to-stop-them-from-charging-976621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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