- Report: #603763
Report - Rebuttal - Arbitrate
Complaint Review: E-LUXURY STORE
E-LUXURY STOREInternet United States of America
E-LUXURY STORE CLAIM TO SELL AUTHENTIC LOUIS VUITTON & GUCCI BAGS/ACCESSORIES! Internet
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This website claims to be selling authentic Louis Vuitton & Gucci bags as well as accessories. Their website specifically states that all of their goods are authentic, but when I received my Louis Vuitton bag it wasn't authentic. There's no customer service number to call accept for a live chat room.
I contacted the site via chat and instead they tried to negotiate with me in keeping the bag. The customer service rep actually wanted to send me a refund for $50.00 and a percentage off of a future order. I refused and told them I want a refund. The site does offer refunds but I haven't returned the bag yet since I received it on a Saturday.
This report was posted on Ripoff Report on 05/15/2010 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/E-LUXURY-STORE/internet/E-LUXURY-STORE-CLAIM-TO-SELL-AUTHENTIC-LOUIS-VUITTON-GUCCI-BAGSACCESSORIES-Internet-603763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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