• Report: #1041021

Complaint Review: E Mortgage Management TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. E Mortgage Management, a private directly-endorsed lender they have the ability to offer rates and terms other lenders can't. E Mortgage Management privately held independent mortgage banker has been in business for over 12 years serving clients nationwide, from coast to coast.

  • Submitted: Fri, April 05, 2013
  • Updated: Wed, December 23, 2015

  • Reported By: DENNIS RAICO — Rockville Centre New York
12 Sherwood Road, Rockville Centre, NY 11570 Internet United States of America

E Mortgage Management REVIEW: E Mortgage Management dedicated to customer satisfaction. EMM implemented strategic changes ensuring client success, focusing on finding ways to assist client's search for new opportunities effectively, even in challenging business climate we face today..
*UPDATE: E Mortgage Management recognized by Ripoff Report Verified™ as a safe business service.

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EDitor's UPDATE: Positive rating and recognition has been given to E Mortgage Management for its full commitment to quality customer service.

Ripoff Report's discussions with E Mortgage Management have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. E Mortgage Management listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

E Mortgage Management's principal, Mr. Crichton, has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
..... As a successful businessman, Mr. Crichton feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Crichton hopes to maintain EMM as a successful enterprise both now and for many years to come. Another top executive, told us that Mr. Crichton’s personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". , "We are one of the top residential home loan mortgage providers in over 30 states. With us, you'll always receive a complex and customized approach to home loan options that comes from a team of home loan experts".

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "E Mortgage Management truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

The information provided in this report below is based on comments made by Angel Bell during an onsite inspection held by a third party verification company with no biases toward E Mortgage Management.

E Mortgage Management LLC is an independent mortgage banker that services customers nationwide. Angel Bell sated the following about the vision of her company, "our vision is to be able to serve the American people with affordable home ownership through offering a different variety of mortgage services."

Leads for E Mortgage Management LLC are acquired through call centers, but primarily through referrals. Once a potential customer expresses interest in their services they will be directed to a licensed loan originator who will collect information including: what type of property their interested in, their budget, and they area they wish to live in. From there documents are collected and the loan originator can provide the client with mortgage options.


During the onsite interview, Ms. Bell was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Bell expressed that they rarely receive complaints in reference to their services, but clients can become frustrated when they run into issues approving a loan or not having a high enough credit score to obtain a loan. There is various documentation involved with these services, and in order to ensure clients have the best experience E Mortgage Management LLC will advise clients the proper actions to take in order to obtain the loans they desire.

Ms. Bell was asked to address the comments posted on Ripoff Report's website. Ms. Bell explained that the comments were not directed at the sales or services process of E Mortgage Management LLC, but against a former employee. When the comment was initially posted, "we immediately responded on Ripoff Report, and we addressed the situation." E Mortgage Management LLC investigated the complaints, and decided for the benefit of both the consumer and their business to terminate their professional relationship with the customer in question. Their dedication to providing the highest level of customer service is evident through this action as well as their accreditations through the Mortgage Banker Association, and the Better Business Bureau.

E Mortgage Management LLC is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ms. Bell further stated, "to us it's important that we are partnered with the Customer Advocacy Program that Ripoff Report offers...we want the customer to know that we are a trusted organization, and that we are putting our best foot forward."


" We strongly believe in the importance of educating the consumer while helping them successfully navigate the home-buying process. We suggest every buyer do research prior to any transaction and we point them to the resources we believe can provide the necessary learning tools about housing affordability and low down payment program opportunities available in the counties they are looking to purchase in.

E Mortgage Management's team have expressed that they feel very confident doing their job. E Mortgage Management takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "E Mortgage Management takes employee satisfaction seriously" Ripoff Report was pleased to learn that E Mortgage Management's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


E Mortgage Management recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, E Mortgage Management has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Kevin Crichton, Ripoff Report is convinced that E Mortgage Management is committed to quality delivery of services resulting in total client satisfaction.

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The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that E Mortgage Management meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.





Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.


employee was hired --- then we learned he was a bad egg FALSE not relevant to EMM



E Mortgage Management harbors known white collar criminal DENNIS RAICO from Rockville Centre, Long Island. He pretends to be part of a country club as a way to hide his criminal intentions, then robs hard working innocent people from their life savings. He has done this several times all along the east coast and continues scamming unsuspecting victims all over the country with the help of E-Mortgage Management in Jersey.


                                                                            DENNIS RAICO 
                                                  E-MORTGAGE MANAGEMENT VICE PRESIDENT
                                                   12 Sherwood Road, Rockville Centre, NY 11570
                                                                         917-301-5200 Cell

This is a petition to bring Dennis Raico to justice for theft and grand larceny for unsuspecting victims of MORTGAGE FRAUD PERPETRATED BY DENNIS RAICO OF E-MORTGAGE MANAGEMENT and others affected by this known felon. We hope to have 100 signatures by end of APRIL 2013 to place him under arrest. 

I heard he was arrested a few times before for perpetrating fraud with some Faracco guy in NY, I believe he's banned from the industry and hiding out in some Mortgage Company in NJ now. This guy is bad news. I would suggest to stay away or JUST RUN if you see him!!!! 

He tells everybody he was a bigwig at Countrywide, but everyone I spoke to says he was a raging alcoholic and the only way he knew how to make a living was by stealing and ripping clients off, because he hasn't worked an honest day in his life.

He's been fired from every firm he's worked for including Guaranteed rate, Superior Mortgage, Chase and Countrywide. The fact that this guy is not in prison is beyond me!!!!

I wont be surprised if he's in federal penitentiary in 6 months. Last I heard, this fraudster was running an illegal modification shop out of hempstead Long Island with his cronies. 

I heard when Attorney General got news of the scam, Raico was already on the run and already running another mortgage scheme with his buddies out of Rockville Centre, Long Island.    

I think i saw this scumbag on American Greed the other night. He goes from bank to bank preying on gullible victims and earns their trust. After that, he steals an enormous amount of money and the kicker is he GETS AWAY WITH IT EVERY SINGLE TIME LOL

Your a class act Dennis let me tell you 

You have to give it up to him though, he has gone under the radar for SO long, how could you not keep the scam going!!. Im sure the feds will catch up to him soon enough. How long could this guy get away committing all these criminal acts!!!???

I heard this guy blew over 150K of company funds on strippers, blow and hotel rooms in Miami and then bailed out on the strip club TAB. Sick sick Man!!!

Holy s**t, this guy is a real maniac, how in the world is he getting away with this s**t ?? My brother in law got taken for 180 grand, Raico promised him some huge return from his wall street connections, but all he got in return were empty promises and excuses for months....THis is what he does, he steals huge amounts of money then stalls a bunch of people for weeks until he has enough rope to leave the state.

His guy has been taking from Peter to pay Paul for years, Im shocked that he's able to walk the streets scamming good, hardworking people. This guy should be in JAIL once and for all. 


This report was posted on Ripoff Report on 04/05/2013 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/E-MORTGAGE-MANAGEMENT/internet/DENNIS-RAICO-OF-E-MORTGAGE-MANAGEMENT-EMORTGAGE-MANAGEMENT-HARBORS-KNOWN-DENNIS-RAICO-IN-1041021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Comment

Devoted Father! I think NOT!

AUTHOR: Blondii - ()

  What I know personally of Mr. Raico, Jeff in Rebuttal #2 is speaking kind and lightly in regards to Dennis Raico…. Raico is a raging alcoholic “Raging” is being kind…He is a Drunk and a pill popper he has been arrested in NJ for driving drunk with his 2 precious little girls in his vehicle. So who ever this Ashton guy is should go to the court and run his name you may be surprised to see he has a few warrants and while there change your name from Aston to A**Hole. “He knows exactly what he is doing and when he finds a mark, they are pretty much done. He takes upon himself to manage company funds and pretends as he is helping the company, but in reality tries to figure out the best way where he can steal the most money and get away with it before anybody is the wiser.” SO TRUE!!! What I know personally of Mr. Raico, Jeff in Rebuttal #2 is speaking kind and lightly in regards to Dennis Raico, Raico is a raging alcoholic “Raging” is being kind…He is a Drunk and a pill popper he has been arrested in NJ for driving drunk with his 2 precious little girls in his vehicle. So who ever this Ashton guy is should go to the court and run his name you may be surprised to see he has a few warrants and while there change your name from Aston to A**Hole. Quote from Mr. A**Hole (I have known Dennis for 15 years and he is a great businessman as well as a devoted father) Dude you don’t know him at all!!!…Either your blind or your Dennis posting rebuttals 1. Because Dennis a devoted father??? Not even close could of killed them, Hasn’t paid child support in years…His poor ex wife has raised those little girls herself…Dennis oldest doesn’t even like him or his fat new wife, who is most likely the bread winner in that family he’s a pathetic excuse for a man. And Mr. Ashton its funny I worked with Dennis for years and screened all his calls….Got to tell ya your name has never crossed my desk. Do me a favor tells Dennis go into rehab if not for him at least for his girls and son? And Dennis I’m sure if you put the alcohol down long enough you’ll figure out who this is…Send me the money you owe me! the sweet young girls that work at the company's he gets jobs at he tries leading them on and taken advantage of him...And trust me those hookers going to AC are most likely doing each other cause Dennis can't perform when he's drunk and high...Trust me! BTW...DENNIS DOES NOT LIVE IN ROCKVILLE CENTRE, NY ANYMORE HE HAD TO GIVE THAT HOUSE UP AND HE LIVES WITH HIS NEW WIFE MARIE IN FAR ROCKAWAYS....HA,HA,HAAAA DENNIS YOUR A LOSER!

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#2 General Comment

E Mortgage Management Formal Press Release 041513

AUTHOR: E Mortgage Management - ()

April 15, 2013 HADDON TOWNSHIP, NJ E Mortgage Management, LLC dba EMM Financial (the Company) has announced that effective immediately, Mr. Dennis Raico, Retail Lending Executive has separated from the company. 

Kevin A. Crichton, President will assume all Retail Lending duties and responsibilities until further notice.

About E Mortgage Management: 

E Mortgage Management is an approved lending institution holding an A- rating with the Better Business Bureau (BBB) and is a member of the Mortgage Bankers Association (MBA). E Mortgage Management provides a wide range of loan choices at competitive rates to new and existing customers. The company has been serving residential homeowners since 2002, is an Equal Housing Lender and an Equal Opportunity Employer. Company headquarters is located in Haddon Township, New Jersey.

Forward-Looking Statements-

E Mortgage Management is a privately held company. This press release may be deemed to contain forward-looking statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements regarding the expected benefits to consumers from using E Mortgage Management services. Readers are cautioned that these forward-looking statements are only predictions and may differ materially from actual future events or results due to a variety of risks and uncertainties. Any forward-looking statements in this release are based on limited information currently available to E Mortgage Management, which is subject to change, and E Mortgage Management will not necessarily update the information.

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#3 UPDATE EX-employee responds


AUTHOR: Jeff Ross - ()

I have seen lots of things in my time in the mortgage industry, but not like this. John Ashton is an alias that Raico uses to cover his tracks and put his victims at bay.

I worked closely with him at both Superior Mortgage and Guaranteed Rate. I was part of his team and what he taught us was to rape and pilage until the client we were dealing with had nothing and was forced to declare bankruptcy. My boss at the time was Sandy Mozes, who is presently the VP of Guaranteed in NY. He will testify to the fact that Raico is a raging alcoholic and sways innocent people into lending him money by promising big returns on their money. Since I was part of Raico's team, I can tell you first hand that this guy does not fool around. He knows exactly what he is doing and when he finds a mark, they are pretty much done. He takes upon himself to manage company funds and pretends as he is helping the company, but in reality tries to figure out the best way where he can steal the most money and get away with it before anybody is the wiser. 

He has scammed so many people that at this point its shocking the feds havent caught up to this fraudster.

Even John Faracco, who is known throughout the industry as an insane character can tell you that even Raico screwed him out of money. 

Raico is a very sophisticated criminal, so beware and dont be fooled by any rebuttals, as he has his convict friends pretend to be legit employees trying to protect their scam. 

Raico has managed to keep a clean record thus far by carefully orchestrating every mark, but it has finally caught up to him and now s**t has hit the fan. I heard he is being indicted on countless charges and banned from every company out there after being fired from superior, guaranteed rate, and several others who are embarrassed of what Raico has done to them.

 Last i heard he got a job at a nj bank in charge of a major marketing budget, supposedly he is using the money to fly girls out to atlantic city and do god knows what with company paid for hotel rooms. Instead of paying his victims back, this guy is living good on the hog and will not stop until he is arrested once and for all.

Good job trying to impersonate more people MR. John Ashton (aka RAICO)


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#4 Consumer Comment

Dennis Raico

AUTHOR: John Ashton - ()

In response to these ridiculous accusations, I unlike the ones who filed, have left my name and phone number for anyone to contact. I have known Dennis for 15 years and he is a great businessman as well as a devoted father. He has delivered on every promise that has been in his control at Countrywide, Guaranteed Rate, and E Mortgage Management. It amazes me that someone is aloud and able to make these false comments, not give any sort of justification and do it without leaving their name and number. The author of this statement says that "he can't believe that Dennis got away with this all these years and why is he not in jail"? It is because he has done nothing wrong and will not get in trouble for any of these crazy accusations that are made up.

 It is funny how a group of disgruntled employees who get fired for not doing their job can go to a site like this and write all this nonsense and have no repercussions.

 If anyone has any doubts about Dennis Raico and wants any questions addressed, the people who posted this were nice enough to leave Dennis' phone number, I'm sure he would spend some time with you on the phone or in person and put your mind at ease. Again, I have done business with him for many years and it has always been a pleasure.
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