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  • Report: #440702

Complaint Review: E-TOUR AND TRAVEL

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  • Submitted: Fri, April 03, 2009
  • Updated: Mon, April 23, 2012

  • Reported By:ALACHUA Florida
E-TOUR AND TRAVEL
ORLANDO, Florida U.S.A.

E-TOUR AND TRAVEL WAS TOLD ONE THING AS I REQUESTED IN ORDER TO PURCHASE SALE AND AFTER I PURCHASED PACKAGE THEY DIDN'T GIVE ME WHAT I ASKED THEM SPECIFICALLY ABOUT IN ORDER FOR ME TO WANT TO PURCHASE THE TICKETS. ORLANDO Florida

*REBUTTAL Owner of company: Etour and Travel

*General Comment: uh duh

*UPDATE Employee: YOU KNOW WHAT

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A WHILE BACK I RECEIVED A CALL FROM E-TOUR AND TRAVEL AND THEY APPEARED TO BE TRAINING AN INDIVIDUAL TO SALE THIER PACKAGES AND IT WAS MADE OBVIOUS ON THE PHONE WHILE TRYING TO SELL ME THE PACKAGE THAT THE ONE LADY WAS TO BE IN TRAINING AND THE OTHER LADY -- OF WHICH WAS NOT ON THE PHONE DURING THE WHOLE SALES PICH ONLY WHEN NEEDED FROM THE TRAINEE....---- WELL, ATLEAST I THOUGHT THAT WAS THE CASE.

I WAS PLAYED FOR A FOOL AND HAVE NOW PAID OVER $400 FOR A PACKAGE I NEVER DID GET TO USE AND NOW THE TIME IS LAPSED AND I DISREGARDED THE WHOLE SITUATION AND ENDED UP PAYING FOR A VACATION PACKAGE OF OVER $400 FOR SOMETHING I NEVER USED ONE BIT OF.

NOW THEY ARE CALLING ME AND OFFERING ME ANOTHER PACKAGE.

THE ORIGINAL REQUEST WAS TO BE ABLE TO PURCHASE A RENTAL CAR FROM UP HERE IN GAINESVILLE TO TAKE WHERE EVER I WISHED WITHIN FLORIDA FOR 1 WEEK SOLID NOT SPLIT UP DAYS THAT WOULD EQUAL THE TIME RENTED TO BE 1 WEEK. I ASKED THEM IF I COULD PURCHASE THE RENTAL UP IN GAINESVILLE AND BEABLE TO DRIVE IT DOWN TO ORLANDO TO EPCOT, ETC. AND BRING IT BACK TO GAINESVILLE RENTAL OFFICE WHEN MY RENTAL TIME WAS DUE TO TURN IT IN. AT FIRST THE TRAINEE SAID NO AND THEN THE LADY THAT WAS SUPPOSABLY TRAINING THIS GIRL SAID OH YES YOU CAN RENT IT FROM GAINESVILLE MAM. I TOLD THE TRAINER LADY THAT I REALIZED SHE WAS OBVIOUSLY TRAINING SOMEONE BUT I DIDN'T WANT THERE TO BE ANY MISUNDERSTANDING BETWEEN US AND THAT I WANTED THE BOTH OF THE LADIES TO REALIZE I WOULDN'T WANT TO PURCHASE THIS PACKAGE IF I CAN NOT GET THE RENTAL CAR FROM GAINESVILLE AND BRING IT BACK TO GAINESVILLE AFTERWARDS. SHE SAID SHE UNDERSTOOD AND THAT I WOULD BEABLE TO PURCHASE IT FROM GAINESVILLE AND THEY WOULD HONOR MY REQUEST WITH NO PROBLEM.

THREE WEEKS LATER I RECEIVED MY PACKAGE AND IT WAS A 15 DAY CANCELLATION PERIOD ON THE PACKAGE. WELL, I THEN WAS TOLD I COULDN'T EVEN GET A RENTAL TILL I WENT DOWN TO UNIVERSAL ORLANDO AREA TO PURCHASE MY RENTAL BECAUSE THIS WAS THE ONLY PLACE THEY RENT THE VEHICLES FROM AND RETURN THEM TO THIS SAME PLACE. (ORLANDO AREA ONLY)

I THEN CALLED THEM AND EXPLAINED JUST THIS TO ONE OF THIER REPRESENTATIVES AND THEY TOLD ME MY TIME TO CANCEL HAD ALREADY LAPSED AND THERE WAS NOTHING THEY COULD DO ABOUT IT BUT OFFER ME AN "ARABIAN NITE DINNER CLUB PASS IN LUE OF THE DEAL WITH THE RENTAL CAR. I AM NOT INTERESTED AT THIS TIME AND AFTER ALL THE HASSLE AND B.S. DISHED TO ME - I EVER SEEING AN ARABIAN NITE DINNER CLUB SHOW. WHAT EVER. THEY SAID SORRY MAM THAT IS ALL WE CAN OFFER AND YOU CAN'T CANCEL YOUR ORDER BECAUSE THE TIME PERIOD TO CANCEL ALL THIS ORDER HAD PASSED. AND THEY ACTED LIKE I DID THEM WRONG!!!! BY NOT CANCELLING IN TIME WHEN I NEVER EVEN HAD THE MERCANDISE THROUGH THE MAIL FOR TWO DAYS IS ALL I HAD IT AT HOME WITH ME AFTER RECIEVING IT AND WENT RIGHT AWAY TO CANCEL AND THIS IS THE B.S. I HEARD!

THEY NEVER ONCE TRIED TO SETTLE IT AND MAKE A HAPPY CUSTOMER OUT OF ME OR MAKE A REASONABLE OFFER THAT WAS EVEN TRYING TO MEET ME HALF WAY. THEY JUST PASSED THE BUCK ON TO ANOTHER AGENT AND HAD ME ON A WILD GOOSE CHASE ONLY TO GET MORE FRUSTRATED AND UPSED WITH THIER CONFUSSION THEY CREATED AND UNFAIRNESS IN THE WAY THEY CONDUCTE THEMSELVES. IT WAS LESS THAN HONEST, PROFESSIONAL CONDUCT AND THEY NEVER DID ACT HONESTLY UPON WHICH ACTIONS THEY DECEIVED ME PURPOSELY I FEEL FROM THE START.

NOW THEY CALL AND WANT TO MAKE ANOTHER OFFER FOR THE SAME $400 PACKAGE NOW FOR "ONLY" ANOTHER $99!! I ASKED HOW THEY COULD DO THE SAME PACKAGE FOR $99 AND PLEASE SEND ME SOME INFORMATION ONCE AGAIN AFTER NOW YOU HAVE TOTALLY RIPPED ME OFF AND LET ME KNOW JUST EXACTLY WHAT YOU ARE TRYING TO OFFER ME AT THIS TIME NOW AFTER THE B.S. FROM LAST TIME I WANTED TO SEE WHAT IT WAS I WAS GOING TO BE PURCHASING FOR NOW ANOTHER $99 ALMOST TWO YEARS LATER. THEY TOLD ME THEY COULD ONLY EXPLAIN IT OVER THE PHONE AND I COULD WRITE IT DOWN BUT THERE WAS NO WAY THEY COULD SEND ME OUT ANOTHER DISCRIPTIVE C.D. AS THEY DID RPIOR TO THIS OFFER WHICH WOULD SHOW ME EXACTLY WHAT I WAS GETTING SUCKERED INTO THIS TIME.

THEY WERE VERY SHORT, RUDE AND UNPROFESSIONAL PEOPLE.

I WOULD NEVER PURCHASEE ONE THING THROUGH THESE PEOPLE. THEY ARE ALL CHEATS AND LIERS AND I HAVE NO RESPESCT FOR THIS COMPANY OR ITS INDIVIDUAL WORKERS.

THEY ARE A PURE EXAMPLE OF THE REASON FOR ALL THE DISTRUST AND DISHONESTY THERE IS IN THE WORLD TODAY!!

IT'S A SHAME TO ME THAT WE CAN'T FUNCTION IN THIS WORLD WITHOUT PEOPLE HAVNG THIER GUARD UP OVER ANYONE OF ANYTHING ANY LONGER BUT IT IS DUE TO CON ARTIST AND SCAM COMPANIES LIKE THIS ONE THAT THE WORLD I FALLING APART BIT BY BIT.

TAKE MY WORD FOR IT THEY ARE NOT GOING TO MAKE IT RIGHT WITH YOU NO MATTER IF YOU JUST NOW GOT 'SUCKERED" IN TO THIER WEB OR IF YOU ARE STILL TRYING TO GET OUT OF THIER WEB. ONE THING IS ITS NOT YOU GETTING STUCK INTO A "WEB" OF THIERS ITS THIER KIND THAT ARE GOING TO HAVE TO PAY FOR IT IN THE LONG RUN!!

STAY CLEAR OF THIS DECEPTION IF YOU KNOW WHATS GOOD FOR YOUR POCKET BOOK!! THEY WILL EAT YOU UP IF YOU GIVE THEM THE CHANCE.

SINCERELY,



SHIELA
ALACHUA, Florida
U.S.A.

This report was posted on Ripoff Report on 04/03/2009 09:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/E-TOUR-AND-TRAVEL/ORLANDO-Florida/E-TOUR-AND-TRAVEL-WAS-TOLD-ONE-THING-AS-I-REQUESTED-IN-ORDER-TO-PURCHASE-SALE-AND-AFTER-I-440702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Etour and Travel

AUTHOR: FRAUD-EtourTravel - (United States of America)

They are pure lier. I have good experience with this fraud.

Please dont do business with E-TourandTravel agency. They will cheat you easily with their marketting knowledge.

Company will not do what they promised n phone call. Cut the call if you head the cal from Etour. They will bend whatever to sell their Package. Once  it sold, thatsit .... u are gone. they will not eeven responsd back your calls, you will lose ur respect first.

Also thye wiill not allow u to think when your in their call.

Once you bought this package, they will tell you that wil reach u in 2 days. It never happens. they will make it 15 days minmum to reach you, so that u cant cancel it if you want.

This is the very very worst company i dealed with. Please get out of this s**t.
\
Dont put your hard earned money to this liers.
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#2 General Comment

uh duh

AUTHOR: NotUrAverageIdiot - (USA)

Well I'd first off just like to comment on your wonderful spelling and grammar. Second, I would like to ask why you have a credit card. It honestly amazes me how many people complain about things they charge on their cards and have no fucking idea how credit cards work post'97. Bill Clinton passed a law in 1997 called the E COMMERCE ACT. I understand you may have been mislead in this situation, HOWEVER, if you were within the 90 DAY CHARGEBACK PERIOD, all you have to do is call the 1800 customer service number on the back of your card.

You tell Visa, Mastercard, whoever... That you a.) Recieved your package after the cancellation period (b.)  Was given misinformation about the product/service, and anything else that was wrong that you did not agree to over a VERIFIED RECORDING.

Hope this helps you for your future purchases.

P.S. The credit card company will go after any company who has a high ammount of chargebacks, and may even revoke their ability to run their cards. So honestly, as long as you check your credit statements regularly, you should feel safe buying whatever the f**k you want over the phone.
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#3 UPDATE Employee

YOU KNOW WHAT

AUTHOR: E tour worker - (United States of America)

YOU WERE THE ONE WHO SHOULD HAVE LISTENED CAREFULLY!! WHAT WERE YOU THINKING WHEN MAKING THE PURCHASE THE COMPANY TELLS YOU YOU HAVE A 15 DAY REVIEW PERIOD ONCE YOU SECURE YOUR VACATION. YOU DO ALSO GET AN EMAIL CONFIRMATION THE NEXT DAY AFTER YOU PURCHASE THE PACKAGE. PEOPLE NEED JOBS AND THIS VACATION IS NOT A BAD OFFER!!! THERE IS A RECORDED SCRIPT THAT EVERY EMPLOYEE MUST FOLLOW BUT YOU WERENT SMART ENOUGH TO LISTEN CAREFULLY!! YOU NEED TO WISE UP AND STOP TALKING NONSENSE, YOU ARE TALKING COMPLETE GARBAGE ABOUT PEOPLE YOU DO NOT EVEN KNOW, BECAUSE YOU WERENT INTELLIGENT ENOUGH A BRAND NEW TRAINEE SOLD YOU A PACKAGE? WOW I DONT KNOW WHAT TO SAY... YOUR TALKING SH** ABOUT PEOPLE YOU DONT EVEN KNOW YOUR THE LIER AND YOU ARE THE ONE WHO CHEATED YOURSELF OUT OF YOUR OWN MONEY BECAUSE OF YOUR OWN CARELESSNESS AND STUPIDITY !!!! GET A LIFE!!!
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