• Report: #1119879

Complaint Review: 29 Prime | Ripoff Report Verified™ .. GUARANTEE at least two keywords will appear on the first page of major search engines - proprietary software getting more visibility for businesses.

  • Submitted: Fri, January 31, 2014
  • Updated: Wed, June 25, 2014

  • Reported By: Grace Family Denta — Orlando Florida
7545 Irvine Ctr Dr Irvine, California USA

29 Prime REVIEW: Comitment to 29 Prime Inc's GUARANTEE at least two keywords will appear on the first page of major search engines - executive team and employees are committed to customer satisfaction. 29 Prime's approach to business is focused on providing the highest customer satisfaction in the industry.
*UPDATE: 29 Prime commitment improving operations by joining Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. 29 Prime is recognized by Ripoff Report Verified™

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to 29 Prime for its commitment to excellence in customer service.

Ripoff Report’s discussions with 29 Prime have shown an ongoing commitment by the company to total client satisfaction with more improvements being made as time goes on from feedback from clients and Ripoff Report. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to those that feel they did not get their monies worth. 29 Prime listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
29 Prime is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report is based on comments made by Victoria Frost, Terri Scott, and Jordan Taylor during an on-site inspection held by a third party verification company with no biases toward 29 Prime.

The basic business model and vision for 29 Prime is to target small business marketing on the Internet and to help the small business visibility page. Their main product produces Google front page placement for their clients. The company offers social media to their clients, creates pages and content for their business, and makes sure their information is correct such as phone numbers and addresses. 29 Prime’s target markets are smaller businesses that are not able to spend thousands of dollars per month on Internet marketing. The company states their leads come from referrals of clients and word of mouth. The company feels they are set apart from other companies because they guarantee at least 2 of their 10 key words to be identified on searches within 60 days. Additionally, they send regular reports about how client’s accounts are progressing.

The company’s sales process is to train sales and customer service staff to create a package that meets the client’s needs. 29 Prime feels it is about educating staff as well as clients. They advise their staff get to know client’s businesses and find packages to meet their needs. Since business is changing all the time, the company feels keeping up with those changes is something they have to do. They stated they are enhancing service when those changes come about. Their approach is to resolve issues to stay ahead of the game and to grow as a company with everything.

29 Prime feels that some of their common complaints are getting client’s names out on the internet even more. Another complaint is finding ways clients can expand their business on the web. The standard practice to resolve customer complaints is using key words that are pertinent to their business and customizing accounts to continue progress with it. One situation where a client was not satisfied with 29 Prime was when a client called and said they were not getting enough traffic. The company states they went over ways to differentiate them from their competition. The client responded by feeling more educated about the process and ways we could improve their business.

Leadership within the company advises employees on a case by case basis. They give employees examples they can follow. They feel their customer service is their eyes and ears. The company works with customer service to push greater traffic to their website. The changes they have made include: a better focus on quality and client education, being thorough, explaining step by step, follow up phone calls to clients and being proactive with solutions.

The changes 29 Prime has made since being a part of Ripoff Report have been moving towards quality on client education. They have educated clients about the benefits of proper keywords, placement and to allowed them to understand ranking reports when they receive them. Implementing keyword lists that explain optimum keywords for their industry has also been a helpful solution. The company stated they also implemented applications such as: I-frame for websites, Twitter and RSS feed for client’s industries.

29 Prime is thrilled that they are engaging in the Corporate Advocacy Business Remediation and Customer Satisfaction Program that right now. They are glad to be taking positive steps to clear the air and being proactive.

One top executive of the company told us that " Mr. Russell strives to add value in its services as they understand that a successful business model is based on value-added services, and client care”. "Our goal is to provide our clients the best quality, value and professional excellence in the industry."

29 Prime, Inc / Statements from the owner.

"Your business is our business....your success is our success." As a successful businessman, Mr. Wallace feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Wallace hopes to maintain 29 Prime as a successful enterprise both now and for many years to come.”

29 Prime's team have expressed that they feel very confident doing their job. The project manager at 29 Prime stated "I have seen Mr. Wallace take personal interest in marketing and retaining clients...making sure all their needs are satisfied.”

29 Prime takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "29 Prime provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. 29 Prime is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

29 Prime has carefully selected seasoned customer service representatives who know how to deal with clients and to ensure their complete satisfaction. 29 Prime's relationship with you doesn't end at the timing of the sale, but continues throughout your subscription to ensure you are getting the most out of your subscription.

29 Prime recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation 29 Prime has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after Ripoff Reports discussions with the company and the 3rd party review, which included discussions with Mr. Wallace and employees, Ripoff Report is convinced that 29 Prime is committed to quality delivery of services resulting in total client satisfaction with guarantees of satisfaction.

In the future, if anyone has any complaints or concerns with 29 Prime, you are invited to contact them directly via email: ashkan@29prime.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call 29 Prime directly at 949-777-6616, ext. 706 and ask for Ashkan.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..



E-Tangelo http://beware29prime.wordpress.com/category/29-prime-customer-stories-reviews/ New www.29prime.com office Irvine California

I almost got sold AGAIN by the same company using a differnet name. Thankfully I got the same rep on the phone and I recognized his name. This is 29prim.com office. Dont be fooled.

This report was posted on Ripoff Report on 01/31/2014 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/E-Tangelo/Irvine-California-92618/E-Tangelo-httpbeware29primewordpresscomcategory29-prime-customer-stories-reviews-1119879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

GLFmarketing.com fake google marketer

AUTHOR: Barb A - ()

There are a lot of calls going around asking to "update your google business listing". A lot of these are from GLF Marketing. As well as the "Hi, we're from Google Law Firm/Construction Agency/(insert name here related to your business."

They all want to show you a 10 minute demo on how they can "put you on the first page of google"... for like $199 a month. I called the 1-800 number listed for them and asked to be taken off their calling list, and it worked for me. You might try it.

Here is a message written by an ex-employee of this solicitor:

"I just wanted to say that...I recently got offered a job with Google Law Firm...I thought it was a legit business, and I have made over 600 calls in a two day period.  After 2 days of working there, I feel like the work I am doing is a scam...I just get the run around from my boss when I ask him what the end result of this is.  And we aren't selling anything on the call, what we are saying is that we want to set up a free 10 min. demo for you to see how your firm can be placed on the front page of google whenever a potential client wants to find you by a your speciality, without knowing your name or where you are located....but...if you decide to keep it, it costs you $199/mo.  to keep the service..there are no contracts or per click fees, or cancellation fees involved....that is what they are telling us to tell you anyways....I don't know what the end result is..because I am not the IT person that handles it...I am just an appointment setter for these people....I was excited when I got the job, because I was a stay at home mom with 2 kids...I needed a job to keep a roof over our heads, the pay was better than minimum wage and the hours fit into the kids' school schedule...and it was a REALLY relaxed atmosphere...dress code was...just no holes...simple enough.  I even brought my daughter back to work with me on my first day....bc it was her half day of the school week and have to sitter available for her yet.  But after working one day....I didn't want to go back...I just feel like I am part of the scam and I don't want to be a part of it...but in order to get back on State help legitimately until I can find a REAL job...I have to stick it out until either I get fired for not scheduling enough appointments per day or the state says I can quit....sucks.   The 1-800# for this company if you want to tell someone off is the following Google Law Firm Marketing 1-800-480-6121.  Their website is; glfmarketing.com. FYI, what seems like we are just hanging up on you when you are answering the phone has an explanation....We are on a headset on an auto dialer...but the dialog box that says WHO we are calling sometimes does not show up until after you have answered the phone...and sometimes, more often than not, there is NO dial tone on OUR end to hear that someone has even picked up the phone.  I just want to express that I NEVER hung up on anyone or EVER was rude to anyone when I called and I ALWAYS took ppl off the call list if I was asked to.  Even though the boss was not happy with me...I still did it...bc if it were me and I got the same call like 10 times in a day...I would be very pissed off too.  I don't know what the number is that I am calling from when I am there, but there are 3 of us at this office and then the boss as well.  The boss isn't even working under his legal name...if that tells you anything right there!  Plus apparently there is another office in Portland, OR that has many more employees working there.  I work at the Vancouver, WA office.  I apologize for this scamming company...and hopefully something can be done about it soon.  I think I am just going to quit before I get state approval, I cannot justify working for a scammer one more minute of my life.  I am NOT that kind of person....I AM better than this.  I don't want to go back on STATE help, but I have to do what I have to do, to keep a roof over me and my children's heads.  Good luck with getting these b******* shut down before they rob anymore of you of your time and money and their employees of their pride and dignity.  Also, another FYI, residential numbers are able to be put on a no call list...but commercial/businesses are NOT....your business is NOT protected from solicitors!!!"

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