• Report: #143696

Complaint Review: E-Z Rent A Car

  • Submitted: Mon, May 23, 2005
  • Updated: Wed, June 01, 2005

  • Reported By:Bristol Rhode Island
E-Z Rent A Car
2541 State Road 84 Ft. Lauderdale, Florida U.S.A.

E-Z Rent A Car license to steal Ripoff Airport Ft. Lauderdale, Florida

*UPDATE Employee: Attempts to resolve

*Consumer Suggestion: File A Police Report

*Consumer Suggestion: File A Police Report

*Consumer Suggestion: File A Police Report

*Consumer Suggestion: File A Police Report

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On March 25, 2005, my daughter and I returned our red Ford Focus to E-Z Rent a Car in Ft. Lauderdale airport. While in the air, we discovered that my daughter had left her Nikon digital camera in the rental car. When we landed, we call the rental agency and reported it missing. After several phone calls, Adrianna, one of their employees said she had found the camera in the car we had rented. She said she was, at the time of the phone call, sitting in the same car we had rented and, without prompting, she identified it as a Nikon camera contained within a black case. She said she would be delivering it to the main branch located at 2541 State Road 84, Ft. Lauderdale, immediately after work.

We immediately called Federal Express to arrange pickup. An attempt was made to pick up the camera at 5:45 p.m., but the main office was closed.

On March 26, we called the office to check on the pickup and were told that the camera did not get picked up by Fed Ex but by UPS and the camera was sent to a different customer. Numerous phone calls to the office ensued; not once did the company employees initiate a call to us.

After several weeks of us calling and after being referred to different people, the company said our camera was not sent to the wrong person, that the employee is "not sure it was a Nikon" (even though we have her on tape saying several times that the camera was definitely a Nikon) and that the camera was now lost. The latest office manager, Kelita, said that E-Z Car Rental is not responsible because of the agreement we signed which states the company is not responsible for items left in the car. We insist that the camera was found and removed from the car by one of their emplyees who then identified the camera by brand, describing the case it was contained in. Since it was in her possession and no longer in the car, we believe the moral and perhaps legal reponsibility shifts so that the car rental company has an obligation to get the item back to the owner or compensate the owner for its loss while in their possession. Does the signing of the agreement give their employees a license to steal anything they admittedly find in a car? Apparently E-Z Renta a Car thinks so.

This company was never forthcoming with information - phone calls were never returned and proper procedure was never followed, including identification of the person who may have erroneously received our digital camera. We are extremely frustrated and will likely resort to small claims court.

I have abbreviated this version of our complaint, but have kept clear records of our trials with the company through its many employees - some of whom reportedly left its employ.

Lynn
Bristol, Rhode Island
U.S.A.

This report was posted on Ripoff Report on 05/23/2005 09:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/E-Z-Rent-A-Car/Ft-Lauderdale-Florida/E-Z-Rent-A-Car-license-to-steal-Ripoff-Airport-Ft-Lauderdale-Florida-143696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Attempts to resolve

AUTHOR: Charlie - (U.S.A.)

Our Ft. Lauderdale office attempted to find this camera without any luck. When this customer called our location, they had indeed found a camera in a black case, but never stated to the customer that it was theirs or that it was a Nikon. The next day, another customer called and correctly described the camera that they had lost. This camera was sent to the correct customer.

However, the camera for this specific customer was never found. We have apologized for making it seem like we had found it, but also made it clear that we are not responsible for lost items.
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#2 Consumer Suggestion

File A Police Report

AUTHOR: John - (U.S.A.)

Even though you're out of state you can still file a police report against the employee. Granted,it won't guarantee you'll get the camera back but it will start a police investigation. They may find this girl has a history of 'losing' found items. I suspect she shipped the package to a cohort. The police can track this down at UPS rather easily. Shipping stolen property across a state line is an automatic federal offense. At the very least it starts a paper trail that the police can reference in the future if someone else 'reloses' an item.

Don't hesitate....... file the police report. Make this girls life a nightmare.
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#3 Consumer Suggestion

File A Police Report

AUTHOR: John - (U.S.A.)

Even though you're out of state you can still file a police report against the employee. Granted,it won't guarantee you'll get the camera back but it will start a police investigation. They may find this girl has a history of 'losing' found items. I suspect she shipped the package to a cohort. The police can track this down at UPS rather easily. Shipping stolen property across a state line is an automatic federal offense. At the very least it starts a paper trail that the police can reference in the future if someone else 'reloses' an item.

Don't hesitate....... file the police report. Make this girls life a nightmare.
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#4 Consumer Suggestion

File A Police Report

AUTHOR: John - (U.S.A.)

Even though you're out of state you can still file a police report against the employee. Granted,it won't guarantee you'll get the camera back but it will start a police investigation. They may find this girl has a history of 'losing' found items. I suspect she shipped the package to a cohort. The police can track this down at UPS rather easily. Shipping stolen property across a state line is an automatic federal offense. At the very least it starts a paper trail that the police can reference in the future if someone else 'reloses' an item.

Don't hesitate....... file the police report. Make this girls life a nightmare.
Respond to this report!
What's this?

#5 Consumer Suggestion

File A Police Report

AUTHOR: John - (U.S.A.)

Even though you're out of state you can still file a police report against the employee. Granted,it won't guarantee you'll get the camera back but it will start a police investigation. They may find this girl has a history of 'losing' found items. I suspect she shipped the package to a cohort. The police can track this down at UPS rather easily. Shipping stolen property across a state line is an automatic federal offense. At the very least it starts a paper trail that the police can reference in the future if someone else 'reloses' an item.

Don't hesitate....... file the police report. Make this girls life a nightmare.
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