- Report: #211752
Report - Rebuttal - Arbitrate
Complaint Review: E-Z Rent-A-Car
E-Z Rent-A-Car2003 McCoy Rd., Suite C Orlando, Florida U.S.A.
E-Z Rent-A-Car Accuses Customer Damage Ripoff Claimed that we returned the vehicle wrecked - we did not! Orlando Florida
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Upon returning home, I too received a letter from E-Z Rent-A-Car Risk Management Services in Orlando, Florida stating that we were responsible for damages to the vehicle in the amount of $880.04, as it had apparantly been wrecked. Included were photos of the car with a huge dent in the bumper - ours supposedly in the front bumper, along with a damage appraisal dated 9-8-06 and an Incedent Report Form dated 9-4-06, completed in handwriting by an E-Z Rental employee, stating that the "Customer left before completing or signing the Incedent Report". If you recall, as mentioned above, we sat around for 30 min. waiting on their shuttle, watched the car be taken from the drop-off area by one of their attendants, and all that time nothing being mentioned to us about any damage to the vehicle. You'd think if it truly were wrecked upon drop off, the attendent who took down the return mileage and checked that we returned with a full tank of gas would have noticed and the company would have taken appropriate steps at that time.
I have just got off the phone with Risk Management Services and they kindly requested that I send my statement to them, a rebuttal letter, via e-mail. Along with this report, I will follow the example set by Norman and file a complaint with the Orlando Better Business Bureau and the Florida Attorney General's Office. We too have an Attorney on hand should things progress to that level.
Norman may be on to something in suspecting that the company has duplicate damaged vehicles which they put a license plate on to take the damage photos, as the photos did appear to be a like vehicle to what we had rented. I also suspect that this may a scam targeting out of state individuals who don't choose to purchase their company's additional insurance. I have always heard and read that if you rent using your credit card, don't purchase the additional insurance as your credit card automatically covers it.
Too much of a coincedence??? I think not.
This report was posted on Ripoff Report on 09/19/2006 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/E-Z-Rent-A-Car/Orlando-Florida-32809/E-Z-Rent-A-Car-Accuses-Customer-Damage-Ripoff-Claimed-that-we-returned-the-vehicle-wrecked-211752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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