- Report: #642145
Report - Rebuttal - Arbitrate
Complaint Review: E-bay customer support
E-bay customer supportInternet, California United States of America
E-bay customer support did not issue the refund. They told me to ship item back and removed the item from my purchased items that I won't be able to leave the feedback to the thief seller. In other words they are helping thieves Internet, California
*Consumer Comment: You want help?
Purchased the item on e-bay and when it arrived from India I was chocked since it looked like a piece of glass, not a blue diamond!
Contacted e-bay customer support and they told me to ship an item back for the refund. It's been three weeks since now but I didn't get refund.
E-bay customer support is not responding to my e-mails or telephone calls. Instead, they keep you on hold for an hour and more and finally you are not connected to the live representative anyway. In addition, they have removed the item from my purchased items folder! Cha, guess what? For those who are not familiar with e-bay rules: the sellers are afraid of negative feedback and this is only thing that keeps e-bay machine running. In my case. I can't even leave a negative feedback to the Indian seller because this choice is not available to me! In other words, the seller is no longer responsible for the refund and he keeps selling his crap with a 100% positive feedback with e-bay customer help!
Viva e-bay customer support helping to the thieves!
This report was posted on Ripoff Report on 09/19/2010 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/E-bay-customer-support/Internet-California-/E-bay-customer-support-did-not-issue-the-refund-They-told-me-to-ship-item-back-and-remov-642145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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