• Report: #758752

Complaint Review: E470 Express Toll bad business

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  • Submitted: Sun, July 31, 2011
  • Updated: Tue, October 11, 2011

  • Reported By: Herb — Windsor Colorado United States of America
E470 Express Toll bad business
22470 e 6th Internet Aurora, Colorado United States of America

E470 Express Toll bad business E-470 tollway Bad business Internet Aurora, Colorado

*Consumer Suggestion: certified mail

*Consumer Comment: How do you keep getting toll fines?

*Consumer Comment: These guys

*UPDATE Employee: E-470 billing and violation process

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Report: E470's practices are not ethical. Several folks report that the authority holds tolls after they determine a bill is delinquent, then months later send a huge bill with supposed "civil penalties". They do not reply to requests for proof of debt, and seem to have a system intended to collect exorbadent fees rather than operate in a reasonable manner. My experiences are just like the others. I do pay all of my bills, and have excellent credit, and have never had an experience like this. I will not settle based on principle and will take every means to expose this practice and the board of this highway authority.

I paid a $9.50 toll in May that that was mailed to the wrong address. Later they claimed I owed a $5.00 late fee plus added $25.00 in other fees. Then today on July 30th they send a toll collection from April for the first time with $100 in cilil penalties. I paid that $8 yolk immediately like I do with other bills. I will not pay the other penalties . I had asked in writing and on phone to getbproof I owe the charges without reply, and just a rude bill collector on the phone. They are arrogant, apathetic and incompetent, a bad combination.


This report was posted on Ripoff Report on 07/31/2011 04:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/E470-Express-Toll-bad-business/Internet-Aurora-Colorado-80018/E470-Express-Toll-bad-business-E-470-tollway-Bad-business-Internet-Aurora-Colorado-758752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

certified mail

AUTHOR: blivinghere - (United States of America)

That response from express toll was nothing more than defensive mumbo jumbo. ALL of my contacts are current. This whole scam is to intentionally direct the issue to default in their favor of course. This is such a simple-minded scam and yet the Atty Genaral and tourism dept in Colorado seem oblivious to the abuse. I wonder why ????
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#2 Consumer Comment

How do you keep getting toll fines?

AUTHOR: Inspector - (USA)

I have lived with tolls for 35 years and never had a fine or ticket from a toll.  Is the toll booth broken?  How does this happen?
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#3 Consumer Comment

These guys

AUTHOR: mr rik - (USA)

are CROOKS!
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#4 UPDATE Employee

E-470 billing and violation process

AUTHOR: E-470truth - (USA)

E-470 mails a toll statement to the address on file with the department of motor vehicles in which the vehicle is registered. Before it is mailed, the address is also run through NCOA (national change of address). If the owner has not updated their mailing address with the DMV or filed a change of address, the mail will be returned. E-470 will run skip trace to find another address.
 
The unpaid tolls continue to age through the billing/violation process while everything is done to find a correct address. The registered owner is responsible for updating his/her address. After the second month of nonpayment, the tolls are moved to the collection process. The collection agency uses many methods to find a good address such as checking magazine subscriptions or utility bills.
 
When a current address is found, the next piece of E-470 correspondence is mailed with the appropriate fees and/or fines that have accrued during nonpayment of the tolls. Customers with questions or issues regarding their tolls should contact the EXpressToll Service Center in a timely manner.  Customers may request a hearing at any time during the toll payment/violation process.
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