• Report: #992217

Complaint Review: E470 Express Toll

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  • Submitted: Sun, January 06, 2013
  • Updated: Mon, January 07, 2013

  • Reported By: Toni — Thornton Colorado United States of America
E470 Express Toll
PO Box 5470 Denver, Colorado United States of America

E470 Express Toll Double Charged, False Billing, NO SUPPORT Denver, Colorado

*UPDATE Employee: Please Contact Me

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I received a bill from Express Toll with charges from the one time, ever, I took the tollway. The statement showed my license plate number and charges amounted to $48.00, with late fees. Conveniently... I got my bill months after I had traveled the toll and fees were adding up. When I called to tell them that their "Notice to send to collections" was the first bill I got, I was simply told there was nothing I could do and that I owed the $48, fines still adding up, and that if it wasn't paid that they would be able to stop me from renewing my plates the following month. So... I paid it, online, in full and called it good. This was all in October of 2012. So in December, 2012, I get another bill, threatening to send me to collections, this time for $46.20... NO license plate or date I apparently drove the tollway... I logged on to see if it was a mistake and it clearly shows that this balance is unpaid and in the collections process. When I called the customer support line, I was told the same thing. It's due and they can stop me from getting my plates, that it was being sent to collections. I told them I want a copy of their photo from me driving through the toll with a date and time stamp, the lady told me she "wasn't sure" if they could do that or not and I would have to call back next week when the manager is back from vacation. How unprofessional and a blatant lie. I am so mad, we never use the tollway, one time in my life... and this is what's happening. Anyone have any advice? I'm furious. Hope the so-called manager resolves this for me, and soon.

This report was posted on Ripoff Report on 01/06/2013 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/E470-Express-Toll/Denver-Colorado-80217/E470-Express-Toll-Double-Charged-False-Billing-NO-SUPPORT-Denver-Colorado-992217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please Contact Me

AUTHOR: Dave Kristick - (USA)

Dave Kristick

Deputy Executive Director and

Director of Operations

E-470 Public Highway Authority

22470 E 6th Parkway, Aurora, CO

80018

O: 303.537.3702 | F: 303.537.6602 | C: 303.210.5033
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