My report is long overdue at it occurred in October of 2005. My wife and I had just moved into our first house as "newly-weds." Not more than a week after we moved in, we were visited on a chilly October night by two young men about 20-25 years old.
We felt bad for them since they were out in the cold, but we really weren't interested in what they were selling. They said that if we purchased just one subscription from them that it would help them to go to audio recording school in Miami, FL and that we would get a "Bug Off" sticker to put on our door so that other sales people wouldn't stop by.
We gave in, and being interested in audio recording myself and understanding their drive I ordered one subscription which cost $45. The sticker we received in return was actually the tear-off stub from our receipt that one of them wrote the words "Bug-off" in 2nd grade quality handwriting and then they attached a piece of masking tape.
Unbelievable. About an hour after they left, my wife and I read the terms and conditions, and being familiar with the states laws regarding high-pressure sales, we knew that there was a time slot required by law for us to be able to change our minds. That same night I composed a cancellation letter and made a copy of my receipt and the "valuable sticker" they gave us for our door and mailed it off to EAA/PMA in Texas. I waited weeks - no notice of cancellation. They cashed my check, but did not respond.
I spent the next 6 months calling them EVERY DAY literally 50 times a day. I got a busy signal about 90% of the time and reached voicemail the remaining times I called. I left messages each time. Nobody ever called back. I actually got through to somebody two times in the 6 months I spent calling. Finally, I did a lot of research on the internet and found the personal cell phone number for the president of their "former sister companie's president." He gave me a better number for PMA.
When I called, I actually got through to somebody the first time. She advised that they had been having problems with PMA and that I should file a complaint with the better business bureau. She also requested that I resubmit my cancellation information and a copy of the canceled check. I did all this by the fax number she gave me. She said that they had broken away from PMA and while PMA is responsible for refunding me, they were taking the blame and refunding people anyway. I had to keep on them about once a week until about a month later I finally received my refund in the mail. It was a 7-11 money order for $45. UNBELIEVABLE.
My best advise, if magazine salesman from ANY company come to your door - call the sheriff. They're all the same. Magazines are meant to be sold on a stand, not on your front porch. They are going to rip you off. Call the sheriff or police and get them kicked out of your neighborhood.
Also, look through the rip-off report archives for reports agains PMA/EEA and you'll probably be able to find the phone number for SOMEBODY who can help you. Don't waste your time calling the number on your receipt - it's a dead end. As far as Keith & Canda not being in jail yet - I'm guessing it's because they are not real people, but made up to protect those who are actually responsible for this con.
Overland Park, Kansas