• Report: #1020989

Complaint Review: EAN Travel US

  • Submitted: Wed, February 27, 2013
  • Updated: Wed, February 27, 2013

  • Reported By: Carol — Westbury New York United States of America
EAN Travel US
Internet United States of America

EAN Travel US Hotel Booking Scam, Internet

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My dispute with TSP EAN Travel is due to a hotel reservation I made on July 27, 2012 to stay for one night at Candlewood Suites in Hopewell, VA on August 4, 2012.  The Charge was $151.52.  I canceled the reservation on July 28, 2012 and printed out the cancellation # 11007184580 and date. The reservation site said:"Candlewood Suites imposes the following penalty to its customer.  Cancellations made after 6:00 pm on August 2, 2012 are subject to a one night room and tax penalty.  The property makes no refunds for no shows or early checkout.

Since I had cancelled on July 28, 2012 I believed I would receive credit through American Express for the reservation.  My cancellation # is 11007184580.  I had cancelled five days before any penalty was due. To make a hotel reservation TSP EAN Travel has an "I agree" button to accept their terms. I did not see any statement on the site that my resevation was nonrefundable.  If I had I would not have booked using Expedia. 

I have requested a refund of the $151.52 from American Express but they tell me to deal with the merchant.  I tried to calling Expedia directly but one # was disconnected and the other was busy all the time.  I can not find a fax number.
My dispute # with American Express is MX23404.  They seem unable to get anywhere with TSP EAN Travel who has refused to refund the reservation money.  Please help!

This report was posted on Ripoff Report on 02/27/2013 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/EAN-Travel-US/internet/EAN-Travel-US-Hotel-Booking-Scam-Internet-1020989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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