• Report: #960494

Complaint Review: EAR-2-EAR HEADSETS

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  • Submitted: Fri, October 26, 2012
  • Updated: Fri, October 26, 2012

  • Reported By: Jeremie — Las Vegas Nevada United States of America
EAR-2-EAR HEADSETS
20711 VANOWEN ST. UNIT 113 WINNETKA, California United States of America

EAR-2-EAR HEADSETS EAR 2 EAR HEADSETS Sold shotty headset with a "return policy" that is completely useless,. just like the owners . WINNETKA, California

*REBUTTAL Owner of company: Rebuttal to Desert Diamond Industries of Las Vegas, NV

*Consumer Comment: I've had great luck with this company for years now.

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We purchased 20 or so high end headsets for our sales team.  Of these one was defective.  Adam was rude and completely ineffective  at resolving the issue.

This report was posted on Ripoff Report on 10/26/2012 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/EAR-2-EAR-HEADSETS/WINNETKA-California-91309/EAR-2-EAR-HEADSETS-EAR-2-EAR-HEADSETS-Sold-shotty-headset-with-a-return-policy-that-is-c-960494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rebuttal to Desert Diamond Industries of Las Vegas, NV

AUTHOR: Owner/Operator - ()

Desert Diamond Industries of Las Vegas, NV did not purchase 20 or so headsets, as they allege, from our company.  Therefore, they are being totally dishonest and can't be trusted with regards to the report they've filed against our company. 

On August 13th, 2012, exactly ONE(1) headset was purchased by them from our company.  Not 20 headsets, as alleged. 

We were again contacted by Desert Diamond Industries in October of 2012.  They said that they were returning the headset and demanded a full refund.  A Mr. Mione stated that he no longer had use for the headset that he ordered.  Nothing wrong with it mind you, just didn't want it anymore.  Due to our clearly stated return policy we politely refused his angry demand. 

In order to avoid any unneccessary confusion, our return policy is carefully explained to EVERY customer at the time of purchase and is also prominently displayed in our websites menu options and return policy web page. 

Our company welcomes all constructive criticism.  We consider such criticism as areas of opportunity to improve both our products and our service. 

We believe the internet, and by extension the "Ripoff Report" website, is a valuable resource for businesses and consumers alike, but should not be a tool to disparage and ruin hard earned businesses reputations.  Sadly, Desert Diamond Industries of Las Vegas, NV has chosen to do just that.

We therefore challenge Desert Diamond Industries of Las Vegas, NV to act like adults, step-up, and provide proof of purchase for the 20 headsets they claim they've purchased directly from us.  Otherwise, we respectfully request that they own up to their lies and retract this shameful report they've filed.

We futhermore suggest to all interested parties to please take a quick look at our stellar and outstanding 5 star merchant reviews at Yahoo! Shopping.  Please note the web address below.

shopping.yahoo.com/merchantrating/?mid=16475&sort=1&start=21

Kindest regards,

The Ear 2 Ear Headsets team.

 

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#2 Consumer Comment

I've had great luck with this company for years now.

AUTHOR: Melanie Childers - ()

 I own a company that has offices in multiple states, and we are constantly opening more.  I learned early on to get my headsets from Ear2ear Headsets.  They are a small company, but their customer service shines.  And, their headsets are at least 7 years in use in my offices, and I've never had a problem with even a single one of them!  In this day and age, it's really, really difficult to find a company that not only sells a good product, but stands by it, from start to finish.  Kudos to this company!

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