• Report: #2410

Complaint Review: EARTHLINK NETWORK, INC

  • Submitted: Thu, June 08, 2000
  • Updated: Sat, June 24, 2000

  • Reported By:phx az
EARTHLINK NETWORK, INC
3100 NEW YORK DRIVE PASADENA, California U.S.A.
  • Phone: 800-876-3151
  • Web:
  • Category: Internet

earthlink camera rip off

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i joined earthlikn on feb 2 00 and they offered a free video camera .. i ordered it via earthlink in the internet several days after i joined them... it was suposed to be delivered with in 10 to 14 business days.....i called earthlink on 3-9-00 to check on the camera they said it was shipped april first and i should get it in a few days { confirmation # 13683872} it never arrived.....
on 3-13-99 i called again talked to ty {confirm # 13995033 } he promiced to send one right away.... it never arrived..
i called on 3-31-00 talked to makel #14562460 promised 5 to 7 business days , it never arrived.....
on 5-12-00 i called brian at 1-800-876-3151-ext 49022
to discontinue my earth link service,,, he promiced he would expedite the camera to me confirmation # 15769194,, it never arrived.....
i filed a complaint with the BBB ON 4-19-00 550 W . ORANGETHORPE AVE ,,PLACENTIA, CA 92870-6837...PHONE 900-505-1000
FAX 714-985-8920... GALMOND@BBBLA.LABBB.ORG
STATING THE INFORMATION LISTED ABOVE....CMPL NO: 10153489.. THE ANSWER FROM ALICIA ROBERTSON BBBS ON EARTH LINK LETTER HEAD STATES THE CAMERA WAS SHIPPED 4-6-00 BUT THEY HAVE NO PROOF OF DELIVERY AND THEY ARE SHIPPING ANOTHER CAMERA BY AIRBORNE EXPRESS AND I SHOULD HAVE IT WITH IN 5 DAYS OF 5-3-00 NO CAMERA HAS ARRIVED AS OF TODAY 6-8-00... AND IN THIS LETTER THEY SAID I WOULD GET A $19.95 CREDIT APPLIED TO MY ACCOUNT ..... THAT I CLOSED .... WHEN I CLOSED MY ACCOUNT I WAS TOLE EARTH LINK DOESN'T GIVE REFUNDS .........AT THE BOTTOM OF THIS LETTER IT HAS
LORRAINE CUMMINGS
CORPORATE ACCOUNTS CUSTOMER SERVICE SPECIALIST...

I ALSO SENT SEVERAL EMAILS TO MICHAEL S. McQUARY REGARDING THIS CAMERA RIP OFF AT mike.mcquary@corp.earthlink.net
the results NO REPLY AT ALL......
I FEEL THAT EARTH LINK HAS RIPED ME OFF .....
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I JUST RECEIVED THE CAMERA TODAY......06-13-00
2:30 PM...........
..............................................................................................
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This report was posted on Ripoff Report on 06/08/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/EARTHLINK-NETWORK-INC/PASADENA-California-91107/earthlink-camera-rip-off-2410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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