• Report: #977115

Complaint Review: EBates

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  • Submitted: Mon, December 03, 2012
  • Updated: Mon, December 31, 2012

  • Reported By: Paula — Bowling Green Kentucky United States of America
EBates
Internet United States of America

EBates Where's My Big Fat Check? Internet

*Consumer Comment: ebay not paying out since I joined

*UPDATE Employee: Be sure to let us know if this remains unresolved

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From my experience, EBATES.COM is engaging in consumer fraud by making Internet and TV promises that they do not keep. Here is my experience:

I opened a new account in November with the EBATES promise that, if I spent $50, I would get a $10 Target gift card. I spent $68 on a bouquet for a hospitalized friend. The purchase never registered with EBATES, so I contacted them twice before they put $10.56 in my account.

I never received the promised TARGET gift card.

I tried EBATES again, making purchases through the site at FIVE stores listed on their website for which the site created Tracking tickets. I  spent more than $1,500 between Nov. 23 (Black Friday) and Nov. 27, 2012 at Victoria's Secret, The Peruvian Connection, Sears, West Elm and Amazon.

I used my Discover Card for each purchase. When none of the purchases posted to my EBATES account, I contacted the EBATES" HELP" desk via email, and received the same canned reply each time: "We're sorry, blah, blah, we're looking into your problem."

I have retained copies of all of these email messages. It has been more than a week since I placed my orders through EBATES, and I still have not received the cash rebates in my account. The company promises to post rebates within 2-3 days. LIES!

I complained to my credit card company, DISCOVER, about EBATES FRAUDULENT ACTIVITIES, and a DISCOVER agent in the FRAUD DEPARTMENT said they will go after EBATES if all of my purchases are not credited within two weeks.

I also recommended EBATES to two friends who used the site. I have not received rebates for the
recommendations. Based on my experience, EBATES is a fraudulent Internet company and is posting FALSE ADVERTISING
on television.

This report was posted on Ripoff Report on 12/03/2012 03:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/EBates/internet/EBates-Wheres-My-Big-Fat-Check-Internet-977115. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

ebay not paying out since I joined

AUTHOR: ali1 - (United States of America)

Ebay have constantly been making excuses why they won't pay out.  I have been a member since 2007 have never received payment.  My first purchase was in 2011 and when I ask why I have never  received my referrel payouts or purchase payouts their excuse is that I have changed my mailing address or not registered my paypal email...these are just excuses.  I have nevr changed my mailing address in 12 years and definately registered my email address with paypal...my choice for payout.  I also made 2 referells.  Never received the $25 for the first one and have just received the second of  $5....almost 1 year after my friend purchased, and only after I hounded them about it.  This company needs to pay for the excuses and their illigitimate company advertising. 
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#2 UPDATE Employee

Be sure to let us know if this remains unresolved

AUTHOR: Dylan - (U.S.A.)

Dear Paula,

I am sorry to hear that you had this trouble.  Ebates is 100% legitimate and we have been mailing Cash Back payments to our members for over 12 years.

Since I don't know your full name or email address, please let me know if this remains unresolved by sending me a message to (facebookhelp at ebates.com).  This is an address that we use on forums like this to help our members. 

Sincerely,
Ebates.com
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