• Report: #222535

Complaint Review: ECONOMY LUBE

  • Submitted: Mon, November 27, 2006
  • Updated: Fri, February 16, 2007

  • Reported By:Cambridge Ontario
ECONOMY LUBE
10 Manitou Dr. Kitchener, Ontario Canada

ECONOMY LUBE TRANS FLUSH RIP OFF economy lube uses scare tactic to do unnecessary work which cause mechanical problems with my car! Kitchener Ontario

*Author of original report: no refund yet for oil change that was suppose to be free!!!!

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Went to economy lube for a simple oil change. Was told that my transmission needed to be flushed when it was already done 11 months prior and should have been covered under warranty by economy lube. Instead, the technician lied saying it was necessary and he didn't want to see me stranded on the side of the road. When asked a second time if it was necessary, he said yes. I'll tell you how many cars I see get stranded. Again, it was under warranty! He did this plus and engine flush, I think! and a coolant flush, I think!

I did not witness any of this work being done and it only took approx 15 min. for all three services plus an oil chng. I was told the oil chng would be free and was charged any ways. I was told it was taken off the chg for the engine flush, but after calling the cambridge location to confirm the cost of this flush, found out I was ripped off!!

I was to be given the cost of the oil chng refunded, but never was. Steve the ceo and president, never did follow through on that. I drove out of economy lube and my car began shaking voilently and the check engine light came on. I called a hyundai dealer and they said economy lube probably put the wrong fluid in. Economy lube did change the fluid for free, but this was the worst experience ever! Don't go there! Ever. They have done this to others and it will happen to you too!

Joyce
Cambridge, Ontario
Canada

This report was posted on Ripoff Report on 11/27/2006 10:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/ECONOMY-LUBE/Kitchener-Ontario-N2C-2N3/ECONOMY-LUBE-TRANS-FLUSH-RIP-OFF-economy-lube-uses-scare-tactic-to-do-unnecessary-work-whi-222535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

no refund yet for oil change that was suppose to be free!!!!

AUTHOR: J - (Canada)

Well, no only did ECONOMY LUBE cause me grief by charging me for an uneccesary tranny flush that was done 2 years in a row previous. (suppose to be under warranty if needed so soon after), they told me my oil chng would be "free". They said we will just take it off another service that day. Well, turned out when I called another ECONOMY LUBE to find out what a normal charge for a engine flush was (this was what they were taking the oil change charge out of), it was exactly what they charged me!!! NOTHING FREE HERE!

I called the CEO of the company several times to get my money back for this and he has yet to refund my money. Guess he expects me to go to thier business to get it done for free. NO THANKS!! Do not go to this business to have work done. The employees play on "what if's" to get you to agree to services that are not not needed. The employees also say that they are going to throw in your oil change for "free" by deducting it off another service but never do. They just say they have. If you come into this, call another economy lube and ask thier regular price and see how free your oil change is!!! This company has bad business practices. Maybe the employees are on commission and therefore practice high pressure sales tactics.
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