- Report: #118830
Report - Rebuttal - Arbitrate
Complaint Review: ECS Everest Consumer Services
ECS Everest Consumer Services1926 Montrose St Philadelphia, Pennsylvania U.S.A.
ECS Everest Consumer Services ripoff advanced fee scam for unsecured VISA Philadelphia Pennsylvania
WHen we got to the 'Recording' part of the conversation and when I interupted and mentioned an 'UNSECURED 2400.00 Visa' they stopped the recording. The gentleman explained that since the fee was rather high they had to call it a credit-repair program. I should have known then somehting was up, but wanting to rebuild credit I continued.
The money was debited from my account on 9/7. I called the 866 # for their customer service center on 9/8, and asked if the unsecured visa was mailed. The guy I spoke with at that # said it was a program not an unsecured visa. I told him I was ball-faced lied to and wanted a refund. He said he would issue the request and the refund would take 30 days.
On 9/30 I called back and another rep told me that the refund had been approved by Everest and it would take 30 days. Which of course I complained about.
On 11/15 I called back because they stated I would get a refund no later than 11/11/04. I advised the customer service company I had not got a refund. They stated they would open an investigation with Everest as to why the refund was late. I called 11/19/04 and they had not heard anything from everest. They re-opened another ticket. I asked for this customer service companys address, they would not give it. I asked if they had a # for Everest or a contact at Everest. They said they didn't. I asked to speak with a supervisor and was denied. I believe this customer service company is also Everest regardless of what they say. I asked a city and state location of the customer service company and they are out of Quebec Canada. Everest was origianlly located in Atlanta GA but the latest address I got was Philadelphia. I have contacted the Federal Trade Commission, FBI and US Postal Inspectors.
Everest has no intention of refunding anything both companies are just stalling hoping I will go away!
Locust Grove, Virginia
This report was posted on Ripoff Report on 11/19/2004 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/ECS-Everest-Consumer-Services/Philadelphia-Pennsylvania-19146/ECS-Everest-Consumer-Services-ripoff-advanced-fee-scam-for-unsecured-VISA-Philadelphia-Pen-118830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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