- Report: #232886
Report - Rebuttal - Arbitrate
Complaint Review: EDP Reporting, Edebitpay.com
EDP Reporting, Edebitpay.comedpreporting.com Nationwide U.S.A.
EDP Reporting, Edebitpay.com They withdrew 159.55 from my account using information I provided for an online pay day loan application; they waited 30 days from the day I applied for the loan, then took the money and insist that the timeframe of 3 business days for refund were passed so that I couldn't get a refund. Dana Sully, a customer service rep responded to my e-mails insisting that the transaction was authorized Internet
*UPDATE Employee: Following Pamela's way is nothing more than a paper trail
*Consumer Suggestion: Pamela
*UPDATE Employee: YOU SHOULD HAVE BEEN TALKING TO DEBBIE
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"Hello again,Wehave given you the facts about your online order per the terms and conditions you agreed to and that we have to honor. The order was submitted with your full authorization, once submitted the issuing company is incurring a charge. These companies are VISA/MASTERCARD compliant. The electronic signature is as legal as a handwritten signature. These orders have many checks and balances and broken down into two parts to discourage applicants from finishing and submitting if they don't agreed or authorize. The authorization you gave for the order is an automated process and the refund policy you agreed to states you had 3 business days from the date of your online order on 12/29/06 to qualify for processing fee but unfortunately your first contact to our center was on 1/25/07 where no refund is applicable. At this time, we can help you by leaving the order as is or stop the debit card from being mailed but in either case you don't qualify for any refund. I also found 2 incomplete orders for you as well. Thank you, Dana Scully, Customer Service Department, EDP Reporting, LLC,Phone: 800-430-0672 ext. 135,Fax: 818-487-0634
"We strive to provide you friendly and efficient support
I feel like I am in a bad dream.
This report was posted on Ripoff Report on 01/26/2007 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/EDP-Reporting-Edebitpaycom/nationwide/EDP-Reporting-Edebitpaycom-They-withdrew-15955-from-my-account-using-information-I-prov-232886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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