- Report: #170558
Report - Rebuttal - Arbitrate
Complaint Review: EDPreporting - EdebitPay
EDPreporting - EdebitPay5301 Laurel Canyon Blvd Suite 132 Valley Village, California U.S.A.
EDPreporting - EdebitPay RIPOFF Fraudulant Billing Horrible Customer Service! Valley Village California
*UPDATE Employee: OUR ADDRESS IS IN PLAIN VIEW
*REBUTTAL Individual responds: EDPreporting - EdebitPay HATS OFF to "Rip-off Report" to shed some light on this company's tactics.
*UPDATE Employee: FILL THE PAPERWORK OUT AND SEND BACK
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After logging on to their website I saw it wasn't very useful. I tried contacting the company via the phone only to be disconnected after about 5 minutes. My only other option was to contact the company by email. They responsed the following day, only to say fill out a fraud report with the police department.
I then finally my contact the next day with the company by phone. The representative said to fill out a fraud report with the police and send them a copy of the police report and bank statement showing the charge and "IF" the police determine it to be fraud they will refund my money. It is my belief and opinion that this company is a front for a scam. This company should be investigated and shut down.
Below is the text from the email I was sent:
We take fraud very seriously and if someone is using your name and/or personal information to make online purchases on our website, we will cooperate completely with all law enforcement agencies in the pursuit of fraud. If you believe your account was fraudulently charged for the purchase price of one of the card products we support, we will make every effort to aid in a resolution.
Before we can take any action, we will mail you or fax you a fraud form which you can take with you when you report to the police. Please fax the form back with the necessary information at 818-487-0634 or mail the form with contact info to your local Police Dept. and officers contact information. If the police determine it to be fraud we will refund the full amount. We can't advise you on what to do but if this in fact is fraud, we will cooperate to help pursue and apprehend the criminals. Please let me know if you would like me to mail, fax or email the fraud form.
Middle River, Maryland
This report was posted on Ripoff Report on 01/05/2006 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/EDPreporting-EdebitPay/Valley-Village-California-91607/EDPreporting-EdebitPay-RIPOFF-Fraudulant-Billing-Horrible-Customer-Service-Valley-Villa-170558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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