• Report: #944702

Complaint Review: EFAX

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  • Submitted: Fri, September 21, 2012
  • Updated: Fri, September 21, 2012

  • Reported By: Mike — Roswell Georgia United States of America
EFAX
Internet United States of America

EFAX I was ripped off by efax - they admitted during a call that it's a problem but no resolution, Internet

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I was billed for my yearly service again today by EFAX $169 for a discounted service - I've been a happy camper with them for 6 years.  I called because their website says that I would receive 300 inbound and outbound pages with my yearly subscription and I have being billed $25 every 5 weeks or so (I run a real estate company and still receive faxes).  I discovered (after speaking with hard to understand customer service representatives) and being placed on hold for 27 minutes that the plan I had signed up on was replaced by this new all inclusive plan in may of 2011 -

I was billed 10 times for $25 for incoming and outgoing faxes that New customers wouldn't have been billed for.  When I brought this up to their attention and asked why I didn't receive any notification of this new cost saving plan they said they don't do that and that it was my responsibility to look at their website to compare plans.  When I asked for a refund they said We can't do that. When I asked for a credit they said We can't do that. I told them I would file this report on every website I could and they then said they'd offer me $10 as a courtesy.  I cancelled their service on the spot and found several competitors happy for my business for $7 a month!

This report was posted on Ripoff Report on 09/21/2012 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/EFAX/internet/EFAX-I-was-ripped-off-by-efax-they-admitted-during-a-call-that-its-a-problem-but-no-re-944702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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