• Report: #966583

Complaint Review: EFax

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  • Submitted: Thu, November 08, 2012
  • Updated: Thu, November 08, 2012

  • Reported By: Concerned — Livermore California United States of America
EFax
Internet United States of America

EFax EFax continued to charge my account after 6 months of closing it , Internet

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I joined efax back in June of 2012 and promptly closed my account after the introduction period. Months later my account was mysteriously billed $10.00 which I was assured was a mistake. The money was credited back to my account and I received email confirmation that the issue was resolved. The next day my account was billed again for $10.00 and I had to wait again on hold for almost an hour to get to the right person who told me that the billing was accurate! Then I finally go through to a manager who admitted the error and credited me back again. Now on Nov 08, 2012 I was billed again! I just got off the phone with someone who claimed they didnt have the authority to credit my account and promised that I would get a credit back and a phone call tomorrow.

Do not open an efax account. This is a totally immoral company that hopes you wont notice the charges on your account.

This report was posted on Ripoff Report on 11/08/2012 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/EFax/internet/EFax-EFax-continued-to-charge-my-account-after-6-months-of-closing-it-Internet-966583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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