• Report: #262297

Complaint Review: EHarmony

  • Submitted: Sat, July 21, 2007
  • Updated: Sun, July 22, 2007

  • Reported By:Arlington Texas
EHarmony
P.O. Box 60157 Pasadena CA 91116 Pasadena, California U.S.A.

EHarmony Fraudulent Billing Agreements; Deceptive Business Practices; Billing Against Cancelled Subscriptions Ripoff Pasadena California

*Consumer Suggestion: eharmony is being sued

*Author of original report: eHarmony Speaks

*Author of original report: eHarmony Fraudulent Business Practices: Contact Information

*Author of original report: eHarmony Fraudulent Business Practices: Contact Information

*Author of original report: eHarmony Fraudulent Business Practices: Contact Information

*Author of original report: eHarmony Fraudulent Business Practices: Contact Information

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In early April, I cancelled my account with eHarmony; however, they continue to bill me monthly despite repeated attempts to resolve the matter. Because the account is cancelled, I am unable to login to the service. When I attempt to do so, their website shows that the account is cancelled. If I want access to them, I must open another account.

Not until today did I learn that EHarmony placed a fraudulent billing agreement against my PayPal account--despite their own acknowledgement that the account has been cancelled.

All of my attempts to stop billing on a cancelled account have been ignored. At least two of my requests were given reference numbers but ignored: reference numbers '070621-001783 and '070721-000927.'

EHarmony provides no telephone numbers on its website - it has been impossible for me to contact a customer service representative to better resolve this matter. All complaints must be filed on their website; however, my repeated requests have been ignored.

I have filed a complaint with BBBOnline. I encourage all who have experienced similar deceptive practices with eHarmony to file as well.

Here is eHarmony's information:

eHarmony.com
P.O. Box 60157
Pasadena, CA 91116
Contact: Louise Guerin
(626) 795-4814

You can file a complaint at:

https://www.bbbonline.org/consumer/complaint.asp

Disgruntled
Arlington, Texas
U.S.A.

This report was posted on Ripoff Report on 07/21/2007 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/EHarmony/Pasadena-California-91116/EHarmony-Fraudulent-Billing-Agreements-Deceptive-Business-Practices-Billing-Against-Canc-262297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

eharmony is being sued

AUTHOR: D - (U.S.A.)

I would suggest you contact the lawyer that is suing eharmony for discrimination in California. I am sure he can give you the corporate information. This attorney has already obtained that info, so it may be wise to speak with them. The mans name is Todd Schneider. Just google his name along with the words attorney and california, you will locate his information. Hope this helps.

D
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#2 Author of original report

eHarmony Speaks

AUTHOR: Disgruntled - (U.S.A.)

Dear Mr. M:

Your failure to provide your last name is very suspicious. Please provide me the full name of your supervisor and the direct phone number.

The xxxxxxxxxx email address was in the signature block of my June 21, 2007 correspondence to you requesting that you stop billing against the cancelled account. There is no reason why I would have more than one account with you--regardless of whether my email addresses have changed over time. Why on earth would I open numerous accounts only to pay double or triple for one service? I can think of few things that are more common than the change of personal email addresses. Is it your charge that a change of email address equates to a brand new account? Please do not be absurd.

As far as the allegation that you have not received payment: eHarmony placed a fraudulent billing agreement against my PayPal account and continues to bill against a cancelled account on April 21, 2007, May 21, 2007, June 21, 2007 and now July 21, 2007.

I look forward to receiving your supervisor's full name and contact information.


Sincerely,

Sara


--
From: eHarmony Customer Care [mailto:Customer_Care@eHarmony.com]
Sent: Sat 7/21/2007 1:45 PM
To: Sara L
Subject: JULY 21, 2007 I JUST RECEIVED NOTICE VIA EMAIL THAT YOU HAVE ONCE AGAIN BILLE... [Incident: 070721-000927]




Dear Sara,

Thank you for contacting eHarmony Customer Care.

I am happy to happy to provide some assistance regarding your account. Upon reviewing it associated with that e-mail address " xxxxxxxx.' I confirmed that it is closed and we have not receive any payment so far from your behalf. Could it be possible that you have another account with us. Please provide us with your e-mail address. I will be more than happy to help you. If you need any assistance, please dont hesitate to give us a call at 800-648-9548. Our Customer Care department is available 7 days a week, 24 hours a day.

We wish you all the best.

Sincerely,


Dylan M.
Customer Care
eHarmony

Please take a moment and visit our interactive eHarmony Labs website at http://www.eharmonylabs.com, dedicated to the exploration of relationship science and filled with valuable tools and articles you can use.
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#3 Author of original report

eHarmony Fraudulent Business Practices: Contact Information

AUTHOR: Disgruntled - (U.S.A.)

I have tracked down the following contact information for eHarmony:

eHarmony
Contact: Louise Guerin at 626-795-4814
P.O. Box 60157
Pasadena, CA 91116

I have also filed complaints with BBBOnline.org and ConsumerAffairs.org and encourage other complainants to do so as well!
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#4 Author of original report

eHarmony Fraudulent Business Practices: Contact Information

AUTHOR: Disgruntled - (U.S.A.)

I have tracked down the following contact information for eHarmony:

eHarmony
Contact: Louise Guerin at 626-795-4814
P.O. Box 60157
Pasadena, CA 91116

I have also filed complaints with BBBOnline.org and ConsumerAffairs.org and encourage other complainants to do so as well!
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#5 Author of original report

eHarmony Fraudulent Business Practices: Contact Information

AUTHOR: Disgruntled - (U.S.A.)

I have tracked down the following contact information for eHarmony:

eHarmony
Contact: Louise Guerin at 626-795-4814
P.O. Box 60157
Pasadena, CA 91116

I have also filed complaints with BBBOnline.org and ConsumerAffairs.org and encourage other complainants to do so as well!
Respond to this report!
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#6 Author of original report

eHarmony Fraudulent Business Practices: Contact Information

AUTHOR: Disgruntled - (U.S.A.)

I have tracked down the following contact information for eHarmony:

eHarmony
Contact: Louise Guerin at 626-795-4814
P.O. Box 60157
Pasadena, CA 91116

I have also filed complaints with BBBOnline.org and ConsumerAffairs.org and encourage other complainants to do so as well!
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