About three months ago, I signed up for a free one-week trial with eHarmony.com. I found that I didn't like the quality of matches I was receiving so I canceled the subscription within the one week time frame.
When I signed up, I used the Bill Me Later option. Lo and behold, one month after signing up, I received a bill for the services. I called up Bill Me Later and they strongly recommend I pay the bill while I dispute it with eHarmony. No way!
After quite a search I finally found the eHarmony.com phone number. I explained that I signed up for a free trial and then canceled. The representative said "we show that you signed up for a free trial AND purchased a subscription at the same time". What!? How is that possible? I signed up for a free trial and was required to either give my credit card information or the Bill Me Later sign up. I had no other choice and she's making it out to be my fault. I was on the phone for 20 minutes with them before they finally agreed to refund the money. They had no choice, as I told them that I absolutely refuse to pay Bill Me Later.
So let's review: I signed up for a free week trial for which they require credit card number or sign up with Bill Me Later. I cancel within the time period. They then claim that I signed up for a subscription at the same time I signed up for the free trial. They initially tried to refuse to refund the unauthorized charge for their service. Although (after much aggravation) I finally got the charge reversed, I think that they are very deceptive in their business practices and I certainly won't be using them ever again. I urge others to think twice before signing up with eHarmony.com!
The eHarmony.com toll-free customer service number is 800-263-6133. It is impossible to find on their website and difficult to find on the web.
Coral Springs, Florida