Beware of Electronic Payment Systems in Colorado. www.eps-na.com. We paid $195.00 to get signed up with this company. We were with them for one month. We did not do a single transaction that was without issue or delay for payment. We were required to forward all documentation for each transaction. Finally after our third batch of transactions,We were unable to get our money. We placed no less than 15 phone calls and multiple e-mails to their customer risk dept over three days trying to get some response. Finally we got lucky and caught a rep in their risk management dept. We were informed that they had closed our account due to a couple of chargeback requests. As stated earlier, We had supplied the orders,contracts,delivery dates,and invoices for each of these contracts. We were then informed that they had sent mail that was returned. We confirmed with them the address was correct. We were then put on hold for 15 minutes. When the rep came back, we were then told that our parent company did not have an acceptable web presence so they suggested that we were not a legitimate company. Keep in mind that as part of the original sign up agreements we were required to provide our Banking info, Employer identification number, State filings,Business ID, Articles of organization etc.
We offered to send this again. They declined. He then stated that they would not reinstate the account because we were not a legitimate company.
We then discovered that they had charged back our bank account for the three transactions,Plus they added somewhere in the neighborhood of 350.00 of fees and penalties for their decision. As this account was set up exclusively for merchant services. Our bank also charged us fees in the neighborhood of $200.00 for these issues. Not to mention the gateway setup and maintenance fees we were required pay.
Now we are on round two of the phone calls and emails. We have been trying to contact them for a week now so we can at least find out which transactions they decided to chargeback so we can get our rightful payments from these clients.. NO response..
Conclusion: One month of service and a loss to us of $1100,00 Not to mention their % of the transactions. Which of course the kept.
P.S> THE WELCOME KIT AND STATEMENTS showed up the day they cancelled our account.
STAY AWAY FROM THIS COMPANY UNLESS YOU LIKE TO BE TREATED LIKE A CRIMINAL>