Ok, about a week ago I gave Hope at Elite-Auto a call about my car. I told her what the car was doing (in terms of leaks noises, etc). I also told her to look the entire car over and to let me know everything that was wrong with the car. She said ok. So she calls me back and lets me know different things about the car.
In a nutshell she said that it was going to cost $1048.00. I told her to go ahead and do the work if that was going to fix the car completely. Anyway, I get the car back and it had what appeared the same leak, it made noise worse than it did when I brought it to them. So I bring it back on Wednesday (day before Thanksgiving)and they looked at it again. They said that it was just some residue and there was no leak. Ok, then we took the car and went home and parked the it.
Well the next day it was the same problems only this time the car had a VIBRATION that it didn't even have in the first place. It sounded like something was about to fall off the car. So guess what, they wouldn't return my calls until Monday.(MY FAMILY AND I WERE STRANDED). I left so many messages. So when they did call me back,(no,i'm sorry or apologizes what so ever), they got the car and looked it over and proceeded to tell me there was something else wrong and that it was going to cost an additional $120.00 to get fixed.(IT DIDN'T HAVE THIS PROBLEM WHEN I BROUGHT IT TO THEM SO WHY SHOULD I HAVE TO PAY FOR THERE SCREW UP).
Here comes the best part, if you go to there web site or look in there local yellow pages, you will see they offer a satisfation guarantee. And I quote "I'm so sure you'll be absolutely delighted with our service that I'll give you a $200.00 U.S Savings Bond if you're not!" When i talked to hope for the last time, I told her about the guarantee, she refused to honor it saying that "it was only human error" about the oil leak. Well helloooooooo, my point exactly. Even still, the guarantee doesn't say anything about itemized workmanship, it says that if i'm not absolutely delighted.
Bottom line is that they didn't fix my car and it is now worst then what I brought it to them. Oh, and you can bet that as well as the sun will shine tommorrow, I will be seaking legal action and I will get my $121.00 back as well as my $200.00 savings bond! Last buy not least. When I paid them, I paid them in cash and Hope tells me to just call it at $1000 instead of the total with tax which was suppose to be $1048.64. She flat out said that uncle sam doesn't see every penny they get. What kind of business person admits that to a total stranger. I haven't got my car back yet so depending on what else I find. I might be making more reports on them. I'll keep you (the public) posted.
St. Petersburg, Florida